2022 Salute Nominations
August

Nominee's Name: Alice Wong
Nominee's Unit: Purchasing
Criteria: Above & Beyond

Customer Service Example:

Alice and her team have been a fabulous resource, going above and beyond to handle all our purchasing needs and dozens of inevitable issues. With all the changes to purchasing rules it's been more difficult to navigate the process. Despite many different students/staff from my group having issues, Alice has always been prompt and responsive to help and come up with solutions. Recently we had to rush a vendor into the system which seemed impossible. Alice contacted others on campus, the vendor, and worked out a solution the same day. I am incredibly impressed with the level of service and want to thank Alice Wong and the fabulous team she leads for all their continued support!

July

Nominee's Name: Alice Wong
Nominee's Unit: Purchasing
Criteria: Demonstrates Commitment

Customer Service Example:

Alice Wong has been extremely helpful with the issues of various POs, Encumbrances and PI's demanding urgent purchasing requests during the last several months. As I often cannot see some BearBuy information deeply enough and identify the issues, her prompt help saves my time and avoids any delays. She points out what the issues are and advises what we need to do to fix promptly even though she is VERY busy. I often think that I cannot do my job w/o Alice's help. Thank you, Alice!

Nominee's Name: Maria Odezynskyj
Nominee's Unit: Other
Criteria: Team Player

Customer Service Example:

Maria is most deserving of a staff salute for all of her exceptional work during this year's fiscal close. She worked on very last minute requests and made sure ERSO was in good standing at year end. Her patience and support was very calming during a time of last minute activity. Thank you, Maria, for all that you do throughout the year, but especially at fiscal close.

June

Nominee's Name: Dan Matsuoka
Nominee's Unit: Computer Support
Criteria: Above & Beyond

Customer Service Example:

Dan took quick action to implement a GSR status report for MPS. With the recent transition of MPS units to ERSO, the process for hiring GSR students was a significant change to their previous process. The MPS managers expressed a desire to have transparency in the process; therefore, we thought a self-service report would meet their needs and show that ERSO is a good partner. Accordingly, we approached our IT Team to discuss a report solution. Dan suggested ways to implement the report (i.e. on the People Finder page with security features) and after the business requirements were finalized, he implemented the MPS report within days. Now we are ready to announce the report is ready for MPS to view. Great work Dan! Thank you.

May

Nominee's Name: Ana C. Fuentes
Nominee's Unit: Reimbursement Services
Criteria: Problem Solver

Customer Service Example:

Very detailed in explaining process. Goes on and beyond the call of duty, doing extra to accomplish the mission of Jacobs Hall. Very polite and professional. Cares about her constituents. I always feel good about myself when working with Ana C. Fuentes and that she will get the job done.

Nominee's Name: Melodee Li
Nominee's Unit: Research
Criteria: Above & Beyond

Customer Service Example:

Melodee is a new employee (8 months) in ERSO but she has willingly taken the time and effort to thoroughly coach and mentor two other new RAs in my team (Rachel and Eva on pre-award administration). This includes developing a budget using the ERSO budget template, collecting required documents, uploading them to the sponsors portal, and submitting the proposal in Phoebe. She also took the initiative to invite a few other RAs during her mentoring session with Veronika so they all get some clarity on submitting requests in the Student Information System. In addition, she also helped the campus community by volunteering for the BSA Excellence in Management Award ceremony. I'm very impressed to see Melodee's willingness to always help her colleagues and teammates and always have their best interests in her mind.

Nominee's Name: Amy Frithsen
Nominee's Unit: Research
Criteria: Above & Beyond

Customer Service Example:

Amy greatly deserves this award and much more. She helped our research group navigate the murky waters of subaward from DOE with grace and efficiency, and even helped us get more funds that we expected. Amy has our best interests at heart, and I feel fortunate to work with her.

April

Nominee's Name: Sarah Gaugler
Nominee's Unit: Research
Criteria: Above & Beyond

Customer Service Example:

Sarah covered for me for over a week while I was out on Medical leave. The amount of work that she handled for me was tremendous. She handled the submission of multiple complex proposals, handled hiring issues, submitted close outs, followed up with effort reporting deadlines, set up new gifts, submitted summer salary requests and answered every inquiry sent to her. She also stepped in and taught the New Awards RAPDP course in my absence. She did an extraordinary amount of work, on top of her own workload. I am so incredibly thankful for her as it allowed me to relax and focus on recovery without having to worry that work was piling up on my desk. She deserves all the accolades for her effort and for the endless support she has shown me and the rest of our team. Thank you so much Sarah!

Nominee's Name: Rebecca Foster
Nominee's Unit: Payroll
Criteria: Team Player

Customer Service Example:

I had a situation where a Faculty Allowance was approved in January. However, it split through the cracks on our end. As a result, I submitted an urgent request for Faculty Allowance at the end of March. Rebecca was accommodating and gave explicit instructions on making these types of requests in the future. As a result, she was able to get this payment processed promptly. Thank you, Rebecca, for your patience with the last-minute request! The faculty member was very impressed as well.

March

Nominee's Name: Joel Spitzer
Nominee's Unit: Human Resources
Criteria: Problem Solver

Customer Service Example:

I would like to Thank Joel for assisting with a complicated Sabbatical case. One of our Faculty has a Joint appointment with Stat and Math, plus the sabbatical they were taken was just partial. This was difficult figure out how to get this type of appointment entered into the system and paid correctly. Joel went the extra mile and help Math and Stats get this appointment processed correctly. I true appreciate all you hard work!

Nominee's Name: Joel Spitzer
Nominee's Unit: Human Resources
Criteria: Demonstrates Commitment

Customer Service Example:

It has been such a pleasure working with Joel since the Stat department transition to ERSO. He is always so responsive and a great resource for many of my complicated question. Including the most recent assistance with providing information about the performance evaluation process in which he was very much involved, and helped us execute successfully. Joel is always going above in beyond, thank you for being a great HR Business Partner.

January

Nominee's Name: Reagan Lu
Nominee's Unit: Research
Criteria: Above & Beyond

Customer Service Example:

Reagan is a new employee (11 months) with very busy PIs and challenging workloads. Despite this, he has taken the time and effort to thoroughly coach another new employee, Melodee Li (5 months) on how to submit stipends and fees in the Student Information system (SIS). This is for the NSF Training grant which has many components and restrictions and the SIS itself is a complicated system. I'm very impressed to see how much expertise Reagan has developed on Berkeley systems in such a short time even given the limitation of an all-virtual workplace, that he can confidently train another RA during the portfolio transition, and that too for a complicated award like this one.

Nominee's Name: Alberto Marcelo
Nominee's Unit: Human Resources
Criteria: Team Player

Customer Service Example:

This is a special shout out to Alberto who has demonstrated being a Team Player since he began at ERSO! Alberto is always willing to assist and go the extra mile to ensure the our HR Operations division runs smoothly and efficiently. Recently, he assisted with important benefit counseling with a potential new hire that we are trying to bring on as a new employee. This is not the first time he has assisted me with trying to seal the deal! Thank you for making time with your busy schedule and know that you are appreciated!

Nominee's Name: Julie Aquino
Nominee's Unit: Payroll
Criteria: Demonstrates Commitment

Customer Service Example:

I nominate Julie for her stalwart commitment to accurately completing a missing pay request which encompassed (10) pay periods and (95) individual line items for one of our EECS Tutors: one of the longest we've ever had. While processing missing pay is a standard task at ERSO-Payroll, the length of this case was unusual. Julie demonstrated the accuracy, diligence and careful attention that was required to get this missing pay processed successfully in a timely manner once known. I reconciled the transaction and Julie's entries were 100% accurate --- kudos! Thank you so much.