Nominee's Name: Emily Martinez
Nominee's Unit: Human Resources
Criteria: Team Player
Customer Service Example:
I needed to make a change to a recall appt for one of my faculty, and it was late in the month that I sent a request in, a week past the internal funding update deadline. Emily was super quick in taking care of the funding update in UCPath to get it updated for May pay, resulting in once less SCT that I needed to process. I am so grateful that Emily was able to assist to quickly and jumped right in to assist, despite other HR deadlines during a busy period. I really appreciate the partnership and accommodation. Thank you SO much, Emily!!
Nominee's Name: Saleem Hasan
Nominee's Unit: Research
Criteria: Above & Beyond
Customer Service Example:
Saleem went above & beyond to support a complex multi-investigator proposal for NSF's National Quantum and Nanotechnology Infrastructure program. He diligently worked with the proposing team to carefully develop a complex budget. He also made himself available late at night to identify incomplete remaining components on the final day when the team faced a series of unprecedented peripheral emergencies, ensuring successful submission of the proposal.
Nominee's Name: Alberto Marcelo
Nominee's Unit: Human Resources
Criteria: Above & Beyond
Customer Service Example:
Alberto went above and beyond in providing support on a complex NSP account. He took the time to meet with me and walk through the details with exceptional patience and clarity. His explanations were not only thorough, but also insightful; he carefully outlined why certain issues were occurring and why others were not, which made a complicated situation much easier to understand. Alberto clearly identified the specific action items needed to correct the account, ensuring that I left the conversation with a solid plan moving forward. I truly appreciate his dedication, expertise, and willingness to go the extra mile to help resolve the issue. Thank you, Alberto, for all that you do; I truly appreciate it!
Nominee's Name: Sanchita Pal
Nominee's Unit: Reimbursement Services
Criteria: Problem Solver
Customer Service Example:
Sanchita took on an additional role of working with the Business Contracts Office (BCO) to streamline processing of business contracts with ERSO - she updated the departmental approvers, worked to create separate units within the ERSO organization (CEE, NE, etc.) so that specific BCO analysts handle our contracts. She put together an updated ERSO process flow map and assisted in updating the screenshots for our internal user guide. She demonstrated problem solving abilities, going above and beyond to ensure consistency and efficiency, and as always is a team player in gathering this information and disseminating it. Thank you so much, Sanchita, for your help in this process!
Nominee's Name: Saleem Hasan
Nominee's Unit: Research
Criteria: Team Player
Customer Service Example:
Earlier in March, while Weixing was out for a few weeks, one of her faculty submitted a late proposal with a quick turnaround time. Both Cathy (Weixing's backup) and I were slammed with late proposals of our own. As our pre-award RA, Saleem takes on many proposals for many PIs, but he graciously indicated that he would be able to take on this proposal for Weixing in addition to his current workload. I can't say how grateful I am to him for assisting us in this way! It's so nice to be able to ping him to see if he has the bandwidth to assist in times of high proposal volume. Thank you again, Saleem - we wouldn't have been able to manage this proposal without your expert assistance!
Nominee's Name: Alice Wong
Nominee's Unit: Purchasing
Criteria: Above & Beyond
Customer Service Example:
Alice is always a positive, efficient and effective contact within the purchasing department. I have always found her to be incredibly knowledgeable regarding bearbuy, and purchasing policies and procedures. This has made her an invaluable resource when trying to address unusual issues under urgent circumstances. She is always positive and prompt when working with UCB staff and outside vendors. She brings a friendly personal touch to calls and always finds time to help. Most recently, Alice was able to assist me with quickly obtaining more than 100 invoices that were being requested as support by a sponsor. She took the time to teach me about some of the quirks of bearbuy and how to better navigate the system to pull available invoices. She then contacted vendors to obtain invoices that were not in the system. I would not have been able to address the sponsor’s document request without her help.
Nominee's Name: Cathy Weaver and Julie Aquino
Nominee's Unit: Payroll
Criteria: Anticipates Customer Needs
Customer Service Example:
After the January MO deadline had passed, Cathy and Julie were able to lead the team in preventing an overpayment (caused by UCPC) AND issue pay at correct FTE. Performing in efficient fashion and preventing disruption to the employee demonstrates their commitment, teamwork, problem solving and anticipatory thinking.
Nominee's Name: Joel Spitzer
Nominee's Unit: Human Resources
Criteria: Above & Beyond
Customer Service Example:
Joel exemplifies ALL the criteria and is especially a team player. I have the privilege of working with him since I joined ERSO in 2012. He is caring and compassionate. It is evident, in all Joel does, that he genuinely cares about coworkers. He is innovative in seeking and finding the best solution for all concerned. My own example involved (2) medical matters. Peace of mind, due to Joel's excellent work and work ethic, made all the difference. Thank you so much, Joel !