Nominee's Name: Sanchita Pal
Nominee's Unit: Reimbursement Services
Criteria: Problem Solver

Customer Service Example:

Sanchita took on an additional role of working with the Business Contracts Office (BCO) to streamline processing of business contracts with ERSO - she updated the departmental approvers, worked to create separate units within the ERSO organization (CEE, NE, etc.) so that specific BCO analysts handle our contracts. She put together an updated ERSO process flow map and assisted in updating the screenshots for our internal user guide. She demonstrated problem solving abilities, going above and beyond to ensure consistency and efficiency, and as always is a team player in gathering this information and disseminating it. Thank you so much, Sanchita, for your help in this process!

Nominee's Name: Saleem Hasan
Nominee's Unit: Research
Criteria: Team Player

Customer Service Example:

Earlier in March, while Weixing was out for a few weeks, one of her faculty submitted a late proposal with a quick turnaround time. Both Cathy (Weixing's backup) and I were slammed with late proposals of our own. As our pre-award RA, Saleem takes on many proposals for many PIs, but he graciously indicated that he would be able to take on this proposal for Weixing in addition to his current workload. I can't say how grateful I am to him for assisting us in this way! It's so nice to be able to ping him to see if he has the bandwidth to assist in times of high proposal volume. Thank you again, Saleem - we wouldn't have been able to manage this proposal without your expert assistance!

Nominee's Name: Alice Wong
Nominee's Unit: Purchasing
Criteria: Above & Beyond

Customer Service Example:

Alice is always a positive, efficient and effective contact within the purchasing department. I have always found her to be incredibly knowledgeable regarding bearbuy, and purchasing policies and procedures. This has made her an invaluable resource when trying to address unusual issues under urgent circumstances. She is always positive and prompt when working with UCB staff and outside vendors. She brings a friendly personal touch to calls and always finds time to help. Most recently, Alice was able to assist me with quickly obtaining more than 100 invoices that were being requested as support by a sponsor. She took the time to teach me about some of the quirks of bearbuy and how to better navigate the system to pull available invoices. She then contacted vendors to obtain invoices that were not in the system. I would not have been able to address the sponsor’s document request without her help.

Nominee's Name: Joel Spitzer
Nominee's Unit: Human Resources
Criteria: Above & Beyond

Customer Service Example:

Joel exemplifies ALL the criteria and is especially a team player. I have the privilege of working with him since I joined ERSO in 2012. He is caring and compassionate. It is evident, in all Joel does, that he genuinely cares about coworkers. He is innovative in seeking and finding the best solution for all concerned. My own example involved (2) medical matters. Peace of mind, due to Joel's excellent work and work ethic, made all the difference. Thank you so much, Joel !

Names of People on the Team: Catie Anders, Eva Leach, Esther Gomez, Farah Pranawahadi, Sarah Gaugler
Team Unit: Research
Which Operating Principle did this team embody? We include and excel together

Given the changes for the Interlocation Transfer of Funds (ITOFs) process, there was a lot of uncertainty in the process in general but also for the process specifically in ERSO. After a call out to the RA alias, Catie, Eva, Esther, and Farah all either provided valuable input or offered to meet to discuss the nuances of the process, tips and tricks, and best practices. After gathering all their input, I was able to put together a new process document and confirm the ERSO process with the leadership team. Now, there is a clear path for how to process these versus the intercampus financial transactions. It wouldn't have been possible without in the assistance from the other RAs, so thank you to you all! ERSO is the best when we call work together :)

Names of People on the Team: Rebecca Foster, Cathy Weaver, Daniel Morgan, Diane Bodrick, Julie Aquino, Mattie Lee, Sara Rivera, Sam Guiton
Team Unit: Payroll
Which Operating Principle did this team embody? We include and excel together

For rising to every challenge presented to them and all of their hard work while covering an extended leave.