ERSO Staff

Individual Staff Salutes
February 2023 Salute Nominations

Nominee's Name: Derek Johnson
Nominee's Unit: Research
Criteria: Above & Beyond

Customer Service Example:

Derek took the time out of his very hectic schedule to develop custom finance reports for me. He listened very carefully for what I was asking for and worked his magic. He made it very simple and easy for me to run the data that I needed from the custom dashboard he built. I am so grateful for his technical expertise, patience and follow through. Thank you, Derek!

January 2023 Salute Nominations

Nominee's Name: TK Chen
Nominee's Unit: Other
Criteria: Anticipates Customer Needs

Customer Service Example:

TK jumped into action when there was access issues with our Intranet. We had a soft rollout of our Student Assistant Requirement application and new users to the Intranet were not able to submit a request (using a direct link to the form) because they did not have a profile in the Intranet. Our vendor leading this project implemented a fix, but it did not redirect the user back to the form after they established their profile. Users continued to have frustrations and there was concern that the integrity of our system would be questioned. Without hesitation, TK took the initiative to implement a fix within a day. This fix will allow an improved user experience and bring credibility to our system. Thank you TK for going above and beyond to anticipate our customer's needs. Well done!

Nominee's Name: Alberto Marcelo
Nominee's Unit: Human Resources
Criteria: Above & Beyond

Customer Service Example:

I should have submitted for a Thomas Bengtsson Lecturer to be hired by the ERSO deadline. Unfortunately, this one slipped through the cracks. I submitted the request the day before their service period started, and Alberto jumped on it. His instructions were very clear on what was needed from me, so Thomas was onboarded and processed promptly. This allowed enough time for Thomas to be added to the system so he could gain access to all his instructor tools, and he won't have to receive late payments. This late request was entirely my fault. I genuinely appreciate Alberto going above and beyond my making this hire happen quickly.

Nominee's Name: Krystle Bartholomew
Nominee's Unit: Human Resources
Criteria: Above & Beyond

Customer Service Example:

I should have submitted for a Libor Pospisil Lecturer to be hired by the ERSO deadline. Unfortunately, this one slipped through the cracks. I submitted the request the day before their service period started, and Krystle jumped on it. Her instructions were very clear on what was needed from me, so Libor was onboarded and processed promptly. This allowed enough time for Libor to be added to the system so he could gain access to all his instructor tools, and he won't have to receive late payments. This late request was entirely my fault. I genuinely appreciate Krystle going above and beyond my making this hire happen quickly.

Nominee's Name: Joel Spitzer
Nominee's Unit: Human Resources
Criteria: Problem Solver

Customer Service Example:

I let two lecturers slip through the cracks to be hired before the Spring 2023 semester. I contacted Joel frantically with questions about getting these two lecturers hired as soon as possible. Joel was professional, answered all my questions, and guided me on the best way to process these appointments. As a result, they were processed promptly. Thank Joel for all his help. Although this was my error in not making the request sooner, he still provided solutions to this problem, and the Lecturer was processed in time!

Nominee's Name: Robert Rainey
Nominee's Unit: Computer Support
Criteria: Anticipates Customer Needs

Customer Service Example:

Robert is a genius! All the above criteria apply. He very quickly responded to solve a pesky problem. I could not log into to my remote desktop and the system stopped me from moving away from the "error" screen altogether. As a result, I could only access very limited websites needed in my daily deadline-driven work. Through relevant questions and long experience, Robert was able to solve (as it turned out) a rather simple problem caused by operator error (me). In addition, he solved a long-standing and very annoying problem I have been wrestling with since before 2019. As a result my remote desktop environment is made MUCH MORE efficient and much easier to use. Thank you!

Nominee's Name: Annie Ren
Nominee's Unit: Research
Criteria: Above & Beyond

Customer Service Example:

Annie Ren supported Prof. Kenichi Soga's portfolio (post-award function) for 2 months when Reagan was out on his on 2nd paternity leave. Prof. Soga has a robust portfolio that needs full-time attention. On average RA receives at least 6-8 emails per day related to his portfolio. Annie has an extremely busy schedule, but still, she took time to study his portfolio and prioritized his emails over her own PIs in order to provide quick and comprehensive support. She made sure that Prof. Soga is well taken care of and took time to answer questions from various units related to his funds. Annie went way above and beyond to support her colleague during his need and we can't thank her enough. She truly embodied the ERSO mission by delivering reliable and efficient services that allowed the faculty to focus on his research work.

Nominee's Name: Miriam Kader
Nominee's Unit: Research
Criteria: Above & Beyond

Customer Service Example:

Miriam was given 3 scholarship proposals for FHWA (Dwight D. Eisenhower Transportation Fellowship) for Professor Frick's students one afternoon in December. These are not difficult, but they have very short deadlines. Miriam essentially dropped everything & learned what she could about them and prepared and submitted them that day, on the spot working long into the evening(her final text to me was 10:50pm). This is definitely going above & beyond!

December 2022 Salute Winner

Nominee's Name: Taryn Goomishian
Nominee's Unit: Research
Criteria: Demonstrates Commitment

Customer Service Example:

Since August, Taryn and I have been working on a unique closeout situation where the award needed to be reopened due to a delay in the release of expected incremental funding. Taryn has worked tirelessly and fielded several requests for information from the sponsor. As a direct result of her timely and thorough responses, it looks like the award is going to be reopened and the PI’s expenditures fully-reimbursed. Thank you for your dedication in seeing this through and your attention to detail Taryn!

November 2022 Salute Winner

Nominee's Name: Cathy Nguyen
Nominee's Unit: Research
Criteria: Demonstrates Commitment

Customer Service Example:

Cathy demonstrates commitment, anticipating customer needs, and problem solver! She has taken on a very busy PI with many moving parts, personnel, and awards - not to mention the various departmental and lab folks that she needs to constantly keep abreast of goings on on the PI's portfolio. She continuously makes an effort to ensure all of the information is available and said information is very detailed for all those involved. She is anticipating questions, providing variations of projections to anticipate changes, and providing succinct recaps in emails and google sheets/docs to allow for quick review, easy selection, etc. She is also working with a couple of new PIs, which always requires some additional training for the PIs to educate them on how the systems work, where to go for what, and the various deadlines. She's been busy, but still makes time for patiently providing the information to the people she works with. Way to hustle, Cathy - keep up the great work!

October 2022 Salute Winner

Nominee's Name: Esther Gomez
Nominee's Unit: Research
Criteria: Above & Beyond

Customer Service Example:

I wanted to take a moment and give you some feedback on Esther in her role in supporting BIDS, and me as the ED. I just completed my nine months in this position and can say, without any doubt, that no one has been more helpful and supportive to me than her since I started this job. She knows her work, doesn't shy away from the details, and perhaps most importantly, has patiently answered many annoying questions I have asked as I tried to learn more about BIDS and UCB. I have been in the UC system for 25 years and on three different campuses. This kind of support is still rare!

September 2022 Salute Winner

Nominee's Name: Michael Banderas
Nominee's Unit: Purchasing
Criteria: Team Player

Customer Service Example:

We had an important department event, the details of which only came thru at the last minute. Michael helped us get the approvals we needed - all on a Friday (for a Saturday event). He was a real team player, helping us with these last minute approvals. My team and I want to thank him for being such a good team player. Thank you!

August 2022 Salute Winner

Nominee's Name: Helena Gin
Nominee's Unit: Research
Criteria: Team Player

Customer Service Example:

Helena Gin recently helped by performing a Herculean task of deleting 1876 speedtypes in BFS in order to help with the Physics Dept ID transition to new Dept IDs. We are extremely grateful to Helena for fitting this in with her other work and diligently and steadily plowing through this enormous list.

July 2022 Salute Winner

Nominee's Name: Maria Odezynskyj
Nominee's Unit: Other
Criteria: Team Player

Customer Service Example:

Maria is most deserving of a staff salute for all of her exceptional work during this year's fiscal close. She worked on very last minute requests and made sure ERSO was in good standing at year end. Her patience and support was very calming during a time of last minute activity. Thank you, Maria, for all that you do throughout the year, but especially at fiscal close.

June 2022 Salute Winner

Nominee's Name: Dan Matsuoka
Nominee's Unit: Computer Support
Criteria: Above & Beyond

Customer Service Example:

Dan took quick action to implement a GSR status report for MPS. With the recent transition of MPS units to ERSO, the process for hiring GSR students was a significant change to their previous process. The MPS managers expressed a desire to have transparency in the process; therefore, we thought a self-service report would meet their needs and show that ERSO is a good partner. Accordingly, we approached our IT Team to discuss a report solution. Dan suggested ways to implement the report (i.e. on the People Finder page with security features) and after the business requirements were finalized, he implemented the MPS report within days. Now we are ready to announce the report is ready for MPS to view. Great work Dan! Thank you.

May 2022 Salute Winner

Nominee's Name: Amy Frithsen
Nominee's Unit: Research
Criteria: Above & Beyond

Customer Service Example:

Amy greatly deserves this award and much more. She helped our research group navigate the murky waters of subaward from DOE with grace and efficiency, and even helped us get more funds that we expected. Amy has our best interests at heart, and I feel fortunate to work with her.

April 2022 Salute Winner

Nominee's Name: Rebecca Foster
Nominee's Unit: Payroll
Criteria: Team Player

Customer Service Example:

I had a situation where a Faculty Allowance was approved in January. However, it split through the cracks on our end. As a result, I submitted an urgent request for Faculty Allowance at the end of March. Rebecca was accommodating and gave explicit instructions on making these types of requests in the future. As a result, she was able to get this payment processed promptly. Thank you, Rebecca, for your patience with the last-minute request! The faculty member was very impressed as well.

March 2022 Salute Winner

Nominee's Name: Joel Spitzer
Nominee's Unit: Human Resources
Criteria: Problem Solver

Customer Service Example:

I would like to Thank Joel for assisting with a complicated Sabbatical case. One of our Faculty has a Joint appointment with Stat and Math, plus the sabbatical they were taken was just partial. This was difficult figure out how to get this type of appointment entered into the system and paid correctly. Joel went the extra mile and help Math and Stats get this appointment processed correctly. I true appreciate all you hard work!

Nominee's Name: Joel Spitzer
Nominee's Unit: Human Resources
Criteria: Demonstrates Commitment

Customer Service Example:

It has been such a pleasure working with Joel since the Stat department transition to ERSO. He is always so responsive and a great resource for many of my complicated question. Including the most recent assistance with providing information about the performance evaluation process in which he was very much involved, and helped us execute successfully. Joel is always going above in beyond, thank you for being a great HR Business Partner.

February 2022 Salute Winner

Nominee's Name: Alberto Marcelo
Nominee's Unit: Human Resources
Criteria: Team Player

Customer Service Example:

This is a special shout out to Alberto who has demonstrated being a Team Player since he began at ERSO! Alberto is always willing to assist and go the extra mile to ensure the our HR Operations division runs smoothly and efficiently. Recently, he assisted with important benefit counseling with a potential new hire that we are trying to bring on as a new employee. This is not the first time he has assisted me with trying to seal the deal! Thank you for making time with your busy schedule and know that you are appreciated!

January 2022 Salute Winner

Nominee's Name: Julie Aquino
Nominee's Unit: Payroll
Criteria: Demonstrates Commitment

Customer Service Example:

I nominate Julie for her stalwart commitment to accurately completing a missing pay request which encompassed (10) pay periods and (95) individual line items for one of our EECS Tutors: one of the longest we've ever had. While processing missing pay is a standard task at ERSO-Payroll, the length of this case was unusual. Julie demonstrated the accuracy, diligence and careful attention that was required to get this missing pay processed successfully in a timely manner once known. I reconciled the transaction and Julie's entries were 100% accurate --- kudos! Thank you so much.

Team High Fives
2022 4th Quarter Nominations

Names of People on the Team: Gina Banton, Krystle Bartholomew, Sherrell Collins, Leisa Lei, Alberto Marcelo, Emily Martinez, Naeemah Daggao, Joel Spitzer, Christy Welden, Eboni Wilson
Team Unit: Human Resources
Which Operating Principle did this team embody? We include and excel together

This HR team had a 2-day notice to gather hundreds of data items regarding employee location for certain union represented titles. They had to do this among their regular work demands. It was an all hands on deck approach. I am proud to state that they DID IT! They were able to track down all the necessary information and complete the required assignment. A huge THANK YOU to the team for making this happen. I appreciate all the time you each had to put into this effort.

2022 3rd Quarter Winners

Names of People on the Team: Derek Johnson, Amy Frithsen, Michelle Hanke, Marlene Perez
Team Unit: Research
Which Operating Principle did this team embody? We imagine and innovate

I would like to nominate Derek, Amy, Michelle, and Marlene for putting together an innovative training which everyone loved and is still yielding benefits. The interactivity of having breakout sessions of teams, and how they worked together to answer hypotheticals was excellent!

2022 2nd Quarter Winners

Names of People on the Team: Sarah Gaugler, Sanchita Pal, Veronika Blair, Derek Johnson and Jennifer Dawson
Team Unit: Research
Which Operating Principle did this team embody? We include and excel together

The RA Supervisor team is most deserving of the Team High Five award. They worked diligently to onboard new RAs who transitioned from MPS. Overnight their teams grew in size and they took on the challenge with thoroughness and care. They worked hard to fully understand the transition while being supportive of each individual moving into their team. They welcomed each new employee to the team and ensured that they felt welcomed. This team of front line supervisors serves an important role in ERSO as they are the most direct contact that our new employees have of the ERSO organization. We are very well represented by this team and they deserve this award!

2022 1st Quarter Winners

Names of People on the Team: Veronika Blair and Natalie Chen
Team Unit: Research
Which Operating Principle did this team embody? We simplify

Veronika and Natalie have been working on a BearBUY training specifically for the ERSO RAs for a very LONG time. Due to the constant updates and changes to the systems as well as soliciting questions and feedback from other RAs on what should be covered, they had to keep making updates to the material and screenshots to ensure the most up-to-date information was presented. They gave tips and tricks, best practices, and provided the slides to simplify how ERSO RAs interact in a system that we're not as familiar with. They were concise, thorough, and incredibly helpful. Having the slides and recording posted to the Hub will be beneficial for all of us as a tool to use going forward and allow us to all be more efficient and knowledgeable in our jobs. Thanks to you both!