ERSO Staff

Individual Staff Salutes
September 2022 Salute Nominations

Nominee's Name: Judy Tam
Nominee's Unit: Research
Criteria: Above & Beyond

Customer Service Example:

I really appreciate Judy's answering C&G questions. For example, today, I wanted to check how the new recharge account codes were posting to C&G funds. Judy looked provided the answer. When I received her prompt reply, it occurred to me that I'd like to acknowledge publicly one of ERSO's most experienced, intelligent, and easy-to-work-with employees.

Nominee's Name: Michael Banderas
Nominee's Unit: Purchasing
Criteria: Team Player

Customer Service Example:

We had an important department event, the details of which only came thru at the last minute. Michael helped us get the approvals we needed - all on a Friday (for a Saturday event). He was a real team player, helping us with these last minute approvals. My team and I want to thank him for being such a good team player. Thank you!

Nominee's Name: Alice Wong
Nominee's Unit: Purchasing
Criteria: Above & Beyond

Customer Service Example:

We had an important department event, the details of which only came thru at the last minute. Alice completely dropped everything to help us get the exceptions we needed, the approvals we needed, and the documentation we needed - all on a Friday (for a Saturday event). I have long noticed that Alice gives very good instructions and is a problem solver. My team and I want to thank her for her help above & beyond our expectations. Thank you!

August 2022 Salute Winner

Nominee's Name: Helena Gin
Nominee's Unit: Research
Criteria: Team Player

Customer Service Example:

Helena Gin recently helped by performing a Herculean task of deleting 1876 speedtypes in BFS in order to help with the Physics Dept ID transition to new Dept IDs. We are extremely grateful to Helena for fitting this in with her other work and diligently and steadily plowing through this enormous list.

July 2022 Salute Winner

Nominee's Name: Maria Odezynskyj
Nominee's Unit: Other
Criteria: Team Player

Customer Service Example:

Maria is most deserving of a staff salute for all of her exceptional work during this year's fiscal close. She worked on very last minute requests and made sure ERSO was in good standing at year end. Her patience and support was very calming during a time of last minute activity. Thank you, Maria, for all that you do throughout the year, but especially at fiscal close.

June 2022 Salute Winner

Nominee's Name: Dan Matsuoka
Nominee's Unit: Computer Support
Criteria: Above & Beyond

Customer Service Example:

Dan took quick action to implement a GSR status report for MPS. With the recent transition of MPS units to ERSO, the process for hiring GSR students was a significant change to their previous process. The MPS managers expressed a desire to have transparency in the process; therefore, we thought a self-service report would meet their needs and show that ERSO is a good partner. Accordingly, we approached our IT Team to discuss a report solution. Dan suggested ways to implement the report (i.e. on the People Finder page with security features) and after the business requirements were finalized, he implemented the MPS report within days. Now we are ready to announce the report is ready for MPS to view. Great work Dan! Thank you.

May 2022 Salute Winner

Nominee's Name: Amy Frithsen
Nominee's Unit: Research
Criteria: Above & Beyond

Customer Service Example:

Amy greatly deserves this award and much more. She helped our research group navigate the murky waters of subaward from DOE with grace and efficiency, and even helped us get more funds that we expected. Amy has our best interests at heart, and I feel fortunate to work with her.

April 2022 Salute Winner

Nominee's Name: Rebecca Foster
Nominee's Unit: Payroll
Criteria: Team Player

Customer Service Example:

I had a situation where a Faculty Allowance was approved in January. However, it split through the cracks on our end. As a result, I submitted an urgent request for Faculty Allowance at the end of March. Rebecca was accommodating and gave explicit instructions on making these types of requests in the future. As a result, she was able to get this payment processed promptly. Thank you, Rebecca, for your patience with the last-minute request! The faculty member was very impressed as well.

March 2022 Salute Winner

Nominee's Name: Joel Spitzer
Nominee's Unit: Human Resources
Criteria: Problem Solver

Customer Service Example:

I would like to Thank Joel for assisting with a complicated Sabbatical case. One of our Faculty has a Joint appointment with Stat and Math, plus the sabbatical they were taken was just partial. This was difficult figure out how to get this type of appointment entered into the system and paid correctly. Joel went the extra mile and help Math and Stats get this appointment processed correctly. I true appreciate all you hard work!

Nominee's Name: Joel Spitzer
Nominee's Unit: Human Resources
Criteria: Demonstrates Commitment

Customer Service Example:

It has been such a pleasure working with Joel since the Stat department transition to ERSO. He is always so responsive and a great resource for many of my complicated question. Including the most recent assistance with providing information about the performance evaluation process in which he was very much involved, and helped us execute successfully. Joel is always going above in beyond, thank you for being a great HR Business Partner.

February 2022 Salute Winner

Nominee's Name: Alberto Marcelo
Nominee's Unit: Human Resources
Criteria: Team Player

Customer Service Example:

This is a special shout out to Alberto who has demonstrated being a Team Player since he began at ERSO! Alberto is always willing to assist and go the extra mile to ensure the our HR Operations division runs smoothly and efficiently. Recently, he assisted with important benefit counseling with a potential new hire that we are trying to bring on as a new employee. This is not the first time he has assisted me with trying to seal the deal! Thank you for making time with your busy schedule and know that you are appreciated!

January 2022 Salute Winner

Nominee's Name: Julie Aquino
Nominee's Unit: Payroll
Criteria: Demonstrates Commitment

Customer Service Example:

I nominate Julie for her stalwart commitment to accurately completing a missing pay request which encompassed (10) pay periods and (95) individual line items for one of our EECS Tutors: one of the longest we've ever had. While processing missing pay is a standard task at ERSO-Payroll, the length of this case was unusual. Julie demonstrated the accuracy, diligence and careful attention that was required to get this missing pay processed successfully in a timely manner once known. I reconciled the transaction and Julie's entries were 100% accurate --- kudos! Thank you so much.

Team High Fives
2022 3rd Quarter Nominations

Names of People on the Team: Erik Hoopes, Reuben Speers, Ken Major
Team Unit: Shipping & Receiving
Which Operating Principle did this team embody? We are accountable to each other

The Shipping and Receiving team is ALWAYS willing to assist any function or event we hold in ERSO. They offer their assistance in a supportive, positive and friendly manner. We are so grateful for everything they do for us. The Swag day event would not have run as smoothly if it were not for this team. They transferred boxes everywhere we asked, set-up and took down tables, dumped garbage in dumpsters and the list goes on. They are most deserving of a team high five. THANK YOU!!

Names of People on the Team: Jennifer Kim, Taylor Madison, Tannaz Ghorban, Brooke Estrada, Esther Feng, Kimberly Citalan
Team Unit: Human Resources
Which Operating Principle did this team embody? We include and excel together

This team worked diligently to hire over 2,200 ASE's and GSR's prior to the August payroll deadline. They consistently operated at a high level, onboarding and processing student appointments for Fall 2022. In addition, they worked together to cover workloads while their teammates took time off. This has resulted in a high percentage of students being paid on time which benefits the students and the ERSO Payroll team. They could not have achieved such a high volume without working together as a team, being efficient and putting 100% effort into their work consistently. In addition, they maintain a high level of customer service while managing the demands. I am SO proud of this team and grateful for them!

Names of People on the Team: Derek Johnson, Amy Frithsen, Michelle Hanke, Marlene Perez
Team Unit: Research
Which Operating Principle did this team embody? We imagine and innovate

I would like to nominate Derek, Amy, Michelle, and Marlene for putting together an innovative training which everyone loved and is still yielding benefits. The interactivity of having breakout sessions of teams, and how they worked together to answer hypotheticals was excellent!

Names of People on the Team: The entire Payroll team!
Team Unit: Payroll
Which Operating Principle did this team embody? We focus on services

After finding out that there is a hard stop in UCPath for approving direct retros (DRs), our ERSO Payroll team has doubled/tripled/quadrupled down on their efforts to approve them within a day or two of submission. I am so grateful for all their hard work - especially this year at fiscal year close when everything was more crazy - in getting all the DRs reviewed and approved. Working in UCPath is not as seamless as we initially thought, but they have showed resilience and have focused on getting these taken care of in a timely manner. We are so lucky to have a team so dedicated to providing great service to our region and its customers. Thank you, everyone!

Names of People on the Team: The entire HR Team
Team Unit: Human Resources
Which Operating Principle did this team embody? We focus on services

I cannot adequately express my gratitude to the HR team. With our HR/AP staff member out in Statistics super close to July 1st, I was heavily asking for not just help, but big favors from the team at the last minute. I was super impressed with how quickly and efficiently everyone handled the requests (when they really didn't have to - I was late in asking for these actions). I was also really grateful how they were emailing me to let me know they handled it and were so professional and kind. I really feel like many of the team went above and beyond and I can't thank them enough. Since this was the first time I really worked directly submitting things to the HR team I wanted them all to know how impressed I was with ERSO HR. Thank you!!

2022 2nd Quarter Winners

Names of People on the Team: Sarah Gaugler, Sanchita Pal, Veronika Blair, Derek Johnson and Jennifer Dawson
Team Unit: Research
Which Operating Principle did this team embody? We include and excel together

The RA Supervisor team is most deserving of the Team High Five award. They worked diligently to onboard new RAs who transitioned from MPS. Overnight their teams grew in size and they took on the challenge with thoroughness and care. They worked hard to fully understand the transition while being supportive of each individual moving into their team. They welcomed each new employee to the team and ensured that they felt welcomed. This team of front line supervisors serves an important role in ERSO as they are the most direct contact that our new employees have of the ERSO organization. We are very well represented by this team and they deserve this award!

2022 1st Quarter Winners

Names of People on the Team: Veronika Blair and Natalie Chen
Team Unit: Research
Which Operating Principle did this team embody? We simplify

Veronika and Natalie have been working on a BearBUY training specifically for the ERSO RAs for a very LONG time. Due to the constant updates and changes to the systems as well as soliciting questions and feedback from other RAs on what should be covered, they had to keep making updates to the material and screenshots to ensure the most up-to-date information was presented. They gave tips and tricks, best practices, and provided the slides to simplify how ERSO RAs interact in a system that we're not as familiar with. They were concise, thorough, and incredibly helpful. Having the slides and recording posted to the Hub will be beneficial for all of us as a tool to use going forward and allow us to all be more efficient and knowledgeable in our jobs. Thanks to you both!