ERSO Staff

Individual Staff Salutes
May Salute Nominations

Nominee's Name: Krystle Bartholomew
Nominee's Unit: Human Resources
Criteria: Team Player

Customer Service Example:

I wanted to thank Krystle for being such a supportive colleague! I truly appreciate her selfless assistance whenever I am in need. I admire her positivity, her patience, and her helpful nature. She is not only a supportive colleague but also a great trainer who has knowledge with a clear understanding of every step of the process and answered all my questions during and post training. I am glad I had been trained by her to deliver my job.

April Salute Nominations

Nominee's Name: Sam Wong
Nominee's Unit: Reimbursement Services
Criteria: Anticipates Customer Needs

Customer Service Example:

I want to recognize Sam's above & beyond Customer Service, with sharing a recent email from one of our Professor's. This email expresses the dedicated service Sam delivers on a daily basis, representing ERSO's commitment to excellence.

"I want to really express deep thanks for your exerting supreme efforts on what seemed at first a mundane transaction which turned into anything but. Your professionalism and followup are typical (but typically extraordinary) of ERSO staff, who save so many from mind-bending confusion and mystifying puzzles."

Thank You Sam!

Nominee's Name: Joel Spitzer
Nominee's Unit: Human Resources
Criteria: Team Player

Customer Service Example:

I am nominating Joel for this Staff Salute as he really is an amazing team player. Whenever I have a question about anything HR related, I know Joel is available to answer and help me. He takes his time and patiently explains the reasoning behind the answer/process, and he provides/suggests best practices. As an RA with limited knowledge of the HR side, this is incredibly helpful as it furthers my education and allows me to each and assist others. I cannot thank him enough how much he's helped me over the last 6 years, and how lucky I feel to have such an awesome partner within our ERSO team. Thank you, Joel, for always helping me out, being such an awesome team player, constantly going above and beyond, and dealing with my incessant questions. You rock!

March Salute Nominations

Nominee's Name: Daniel Morgan
Nominee's Unit: Payroll
Criteria: Above & Beyond

Customer Service Example:

Daniel embodies all the criteria of the Staff salute. He took on the monumental task of analyzing the Potential Overpayment reports that UC Path blasts out. Though we receive these reports periodically, the most recent report appeared to a gigantic house-cleaning effort by UC Path with the largest number of cases we've seen since 2019. This is an extremely significant case load. Daniel bravely reviewed all the ERSO cases, analyzed them and is currently collaborating with ERSO-HR and departments to provide resolution. The overpayment process is arduous and lengthy for everyone, especially the impacted employee --- regardless of fault. I am so grateful that Daniel's staunch commitment to ERSO, and for his superior mathematical and analytic skills. Recovering and (better yet) preventing overpayments helps all of UC Berkeley in the long run.

Nominee's Name: Daniel Morgan
Nominee's Unit: Payroll
Criteria: Team Player

Customer Service Example:

Daniel conducted a wonderful CalTime training for the RISE Lab's new group of 2021 Spring (12) Student Assistants. While the presentation was complied with others in ERSO-Payroll, Daniel' s delivery and management of the Zoom session went very smoothly. The delivery was very clear, easy to understand for the audience's level of experience with UC Berkeley systems: in some cases, this is the very first job for some students. We now have a great Presenter and training material that can be used with other groups if needed. The RISE Lab has a solid foundation for timekeeping processes to support efficiency and accurate pay.

Nominee's Name: Gina Banton
Nominee's Unit: Human Resources
Criteria: Above & Beyond

Customer Service Example:

Gina received accolades for her work in support of the ICM Path team. This is a complicated HR case involving closing out a massive project which involves many sensitive HR issues. Gina has been at the helm of this project and doing an exceptional job! The email below is from Director, Tom West praising Gina for her recent contribution.

Hi Gina, Thank you for your willingness to speak to the Connected CorridorsTeam this morning. Your knowledge, empathy and overall demeanor was exceptional and really seemed to put the team at ease. Thanks for offering folks the ability to reach out to you directly, as I suspect that this will be quite helpful. Thanks again!

February Salute Nominations

Nominee's Name: Angela Brito Baldwin
Nominee's Unit: Research
Criteria: Team Player

Customer Service Example:

Angela is such a pleasant team player who is always willing to help. Back in November of 2020, Angela was working on a large collaborative proposal in which my PI was one of the co-PIs. My PI provided his COA not compliant with NSF's requirements. I happened to be busy that day trying to meet another deadline. Angela went ahead to make the modification of the document on her own, even though she too had a lot on her plate at the time. Angela is a such a generous and true sense of team player, which I appreciate so very much.

Nominee's Name: Sara Rivera
Nominee's Unit: Payroll
Criteria: Problem Solver

Customer Service Example:

Sara has been very instrumental and extremely timely in processing the payments for our part-time employees for the two projects that I have been working on.

Team High Fives
1st Quarter High Five Nominations

Names of People on the Team: TBA
Team Unit: TBA
Which Operating Principle did this team embody? TBA

TBA