ERSO Staff

Individual Staff Salutes
May 2022 Salute Nominations

Nominee's Name: Ana C. Fuentes
Nominee's Unit: Reimbursement Services
Criteria: Problem Solver

Customer Service Example:

Very detailed in explaining process. Goes on and beyond the call of duty, doing extra to accomplish the mission of Jacobs Hall. Very polite and professional. Cares about her constituents. I always feel good about myself when working with Ana C. Fuentes and that she will get the job done.

Nominee's Name: Melodee Li
Nominee's Unit: Research
Criteria: Above & Beyond

Customer Service Example:

Melodee is a new employee (8 months) in ERSO but she has willingly taken the time and effort to thoroughly coach and mentor two other new RAs in my team (Rachel and Eva on pre-award administration). This includes developing a budget using the ERSO budget template, collecting required documents, uploading them to the sponsors portal, and submitting the proposal in Phoebe. She also took the initiative to invite a few other RAs during her mentoring session with Veronika so they all get some clarity on submitting requests in the Student Information System. In addition, she also helped the campus community by volunteering for the BSA Excellence in Management Award ceremony. I'm very impressed to see Melodee's willingness to always help her colleagues and teammates and always have their best interests in her mind.

Nominee's Name: Amy Frithsen
Nominee's Unit: Research
Criteria: Above & Beyond

Customer Service Example:

Amy greatly deserves this award and much more. She helped our research group navigate the murky waters of subaward from DOE with grace and efficiency, and even helped us get more funds that we expected. Amy has our best interests at heart, and I feel fortunate to work with her.

April 2022 Salute Nominations

Nominee's Name: Sarah Gaugler
Nominee's Unit: Research
Criteria: Above & Beyond

Customer Service Example:

Sarah covered for me for over a week while I was out on Medical leave. The amount of work that she handled for me was tremendous. She handled the submission of multiple complex proposals, handled hiring issues, submitted close outs, followed up with effort reporting deadlines, set up new gifts, submitted summer salary requests and answered every inquiry sent to her. She also stepped in and taught the New Awards RAPDP course in my absence. She did an extraordinary amount of work, on top of her own workload. I am so incredibly thankful for her as it allowed me to relax and focus on recovery without having to worry that work was piling up on my desk. She deserves all the accolades for her effort and for the endless support she has shown me and the rest of our team. Thank you so much Sarah!

Nominee's Name: Rebecca Foster
Nominee's Unit: Payroll
Criteria: Team Player

Customer Service Example:

I had a situation where a Faculty Allowance was approved in January. However, it split through the cracks on our end. As a result, I submitted an urgent request for Faculty Allowance at the end of March. Rebecca was accommodating and gave explicit instructions on making these types of requests in the future. As a result, she was able to get this payment processed promptly. Thank you, Rebecca, for your patience with the last-minute request! The faculty member was very impressed as well.

March 2022 Salute Nominations

Nominee's Name: Joel Spitzer
Nominee's Unit: Human Resources
Criteria: Problem Solver

Customer Service Example:

I would like to Thank Joel for assisting with a complicated Sabbatical case. One of our Faculty has a Joint appointment with Stat and Math, plus the sabbatical they were taken was just partial. This was difficult figure out how to get this type of appointment entered into the system and paid correctly. Joel went the extra mile and help Math and Stats get this appointment processed correctly. I true appreciate all you hard work!

Nominee's Name: Joel Spitzer
Nominee's Unit: Human Resources
Criteria: Demonstrates Commitment

Customer Service Example:

It has been such a pleasure working with Joel since the Stat department transition to ERSO. He is always so responsive and a great resource for many of my complicated question. Including the most recent assistance with providing information about the performance evaluation process in which he was very much involved, and helped us execute successfully. Joel is always going above in beyond, thank you for being a great HR Business Partner.

January 2022 Salute Nominations

Nominee's Name: Reagan Lu
Nominee's Unit: Research
Criteria: Above & Beyond

Customer Service Example:

Reagan is a new employee (11 months) with very busy PIs and challenging workloads. Despite this, he has taken the time and effort to thoroughly coach another new employee, Melodee Li (5 months) on how to submit stipends and fees in the Student Information system (SIS). This is for the NSF Training grant which has many components and restrictions and the SIS itself is a complicated system. I'm very impressed to see how much expertise Reagan has developed on Berkeley systems in such a short time even given the limitation of an all-virtual workplace, that he can confidently train another RA during the portfolio transition, and that too for a complicated award like this one.

Nominee's Name: Alberto Marcelo
Nominee's Unit: Human Resources
Criteria: Team Player

Customer Service Example:

This is a special shout out to Alberto who has demonstrated being a Team Player since he began at ERSO! Alberto is always willing to assist and go the extra mile to ensure the our HR Operations division runs smoothly and efficiently. Recently, he assisted with important benefit counseling with a potential new hire that we are trying to bring on as a new employee. This is not the first time he has assisted me with trying to seal the deal! Thank you for making time with your busy schedule and know that you are appreciated!

Nominee's Name: Julie Aquino
Nominee's Unit: Payroll
Criteria: Demonstrates Commitment

Customer Service Example:

I nominate Julie for her stalwart commitment to accurately completing a missing pay request which encompassed (10) pay periods and (95) individual line items for one of our EECS Tutors: one of the longest we've ever had. While processing missing pay is a standard task at ERSO-Payroll, the length of this case was unusual. Julie demonstrated the accuracy, diligence and careful attention that was required to get this missing pay processed successfully in a timely manner once known. I reconciled the transaction and Julie's entries were 100% accurate --- kudos! Thank you so much.

December 2021 Salute Winner

Nominee's Name: Miriam Kader
Nominee's Unit: Research
Criteria: Team Player

Customer Service Example:

Miriam stepped up to help with a last minute proposal resubmission. The Lead PI contacted us at the last minute and I was out of the office. Miriam located the original submission and clarified details with the Lead so that I could get the proposal to SPO by the end of the day. Thanks for being a great colleague Miriam!

November 2021 Salute Winner

Nominee's Name: Esther Gomez
Nominee's Unit: Research
Criteria: Team Player

Customer Service Example:

Esther is most deserving of this staff salute for her willingness to jump in and assume responsibility for a center ERSO supports. She took on this new responsibility with a wonderful attitude, can-do spirit, service focus and most importantly a smile throughout the transition process. Esther, you are truly a team player. The Center has already shared with me that working with Esther has been such a joy and they are so grateful for her. Thank you, Esther!

October 2021 Salute Winner

Nominee's Name: Alice Wong
Nominee's Unit: Purchasing
Criteria: Above & Beyond

Customer Service Example:

Alice's commitment to customer service and supporting ERSO's community is on display daily. She is the go to person to help troubleshoot or provide expert guidance on how to navigate processes or clarify processes. She is available to staff to support and provide guidance. One of our long term partners made a point to recognize Alice's excellent customer service and support. We are fortunate to have Alice on our Team!

September 2021 Salute Winner

Nominee's Name: Anne Krysiak
Nominee's Unit: Research
Criteria: Problem Solver

Customer Service Example:

Anne recently inherited a portfolio for a very busy PI with a lot of complex projects and a ton of personnel. She has been assiduously going through and updating, cleaning up, providing projections, getting all the personnel sorted out, and all while dealing with some very tough extenuating circumstances. She shows up and does the work even on the hard days, and she does it with precision and an eye for detail - truly showing commitment, problem solving, and going above and beyond. She is a rock star, and I am very grateful for having her be a part of ERSO.

August 2021 Salute Winner

Nominee's Name: Michael Banderas
Nominee's Unit: Purchasing
Criteria: Team Player

Customer Service Example:

Michael stepped in to help get H-1B checks processed quickly when a Dept Manager was unfamiliar with the BearBuy process and not able to approve at the Org Node level. The Professor's work authorization expires in less than two months so it was crucial the checks were processed asap as the department pursues a change in work authorization status. Thank you for your quick action Michael!

July 2021 Salute Winner

Nominee's Name: Dan Matsuoka
Nominee's Unit: Computer Support
Criteria: Above & Beyond

Customer Service Example:

Dan helps me get everything updated on the ERSO Hub, and it is no small task! I email him monthly, if not weekly or daily for updates, changes, and revisions. I know he is very busy with other more pressing duties for our organization, but he really goes above and beyond. Within a couple hours if not sooner (and it's almost always sooner!), all of the requested changes have been made. He is a rock star, and I am so glad that I get to work with him. Truly a stellar, committed, team player who always manages to do more for us even when we don't realize it. The Hub could not exist without him, so this salute is to recognize all of his hard work. Thank you so much, Dan!

June 2021 Salute Winner

Nominee's Name: Sarah Gaughler
Nominee's Unit: Research
Criteria: Above & Beyond

Customer Service Example:

Sarah definitely goes above & beyond in helping others! I feel that she is my go to person for ordinary and out of the ordinary questions on so many things. She will always help and offer training when needed.

May 2021 Salute Winner

Nominee's Name: Sam Wong
Nominee's Unit: on loan to ERSO-Payroll
Criteria: Team Player

Customer Service Example:

I'm nominating Sam for supporting ERSO-Payroll on processing Direct Retros (DRs). Sam was loaned to us at the start of the pandemic via job share: we are so grateful! ERSO-Payroll is short-staffed and over-worked ( as many are ). Sam provided (and still does) excellent support to complete our DR-approval workload, which is monumental most of the time. He was a quick learner, was courteous and professional in his approach to all. Sam is a team player with steadfast commitment to excellence. It would be difficult for ERSO-Payroll and the RAs to meet our (DR) commitments with Sam's help. We are so fortunate to have Sam on our team. Thank you!

April 2021 Salute Winner

Nominee's Name: Joel Spitzer
Nominee's Unit: Human Resources
Criteria: Team Player

Customer Service Example:

I am nominating Joel for this Staff Salute as he really is an amazing team player. Whenever I have a question about anything HR related, I know Joel is available to answer and help me. He takes his time and patiently explains the reasoning behind the answer/process, and he provides/suggests best practices. As an RA with limited knowledge of the HR side, this is incredibly helpful as it furthers my education and allows me to each and assist others. I cannot thank him enough how much he's helped me over the last 6 years, and how lucky I feel to have such an awesome partner within our ERSO team. Thank you, Joel, for always helping me out, being such an awesome team player, constantly going above and beyond, and dealing with my incessant questions. You rock!

March 2021 Salute Winner

Nominee's Name: Daniel Morgan
Nominee's Unit: Payroll
Criteria: Above & Beyond

Customer Service Example:

Daniel embodies all the criteria of the Staff salute. He took on the monumental task of analyzing the Potential Overpayment reports that UC Path blasts out. Though we receive these reports periodically, the most recent report appeared to a gigantic house-cleaning effort by UC Path with the largest number of cases we've seen since 2019. This is an extremely significant case load. Daniel bravely reviewed all the ERSO cases, analyzed them and is currently collaborating with ERSO-HR and departments to provide resolution. The overpayment process is arduous and lengthy for everyone, especially the impacted employee --- regardless of fault. I am so grateful that Daniel's staunch commitment to ERSO, and for his superior mathematical and analytic skills. Recovering and (better yet) preventing overpayments helps all of UC Berkeley in the long run.

Nominee's Name: Daniel Morgan
Nominee's Unit: Payroll
Criteria: Team Player

Customer Service Example:

Daniel conducted a wonderful CalTime training for the RISE Lab's new group of 2021 Spring (12) Student Assistants. While the presentation was complied with others in ERSO-Payroll, Daniel' s delivery and management of the Zoom session went very smoothly. The delivery was very clear, easy to understand for the audience's level of experience with UC Berkeley systems: in some cases, this is the very first job for some students. We now have a great Presenter and training material that can be used with other groups if needed. The RISE Lab has a solid foundation for timekeeping processes to support efficiency and accurate pay.

February 2021 Salute Winner

Nominee's Name: Angela Brito Baldwin
Nominee's Unit: Research
Criteria: Team Player

Customer Service Example:

Angela is such a pleasant team player who is always willing to help. Back in November of 2020, Angela was working on a large collaborative proposal in which my PI was one of the co-PIs. My PI provided his COA not compliant with NSF's requirements. I happened to be busy that day trying to meet another deadline. Angela went ahead to make the modification of the document on her own, even though she too had a lot on her plate at the time. Angela is a such a generous and true sense of team player, which I appreciate so very much.

January 2021 Salute Winner

Nominee's Name: Sara Rivera
Nominee's Unit: Payroll
Criteria: Problem Solver

Customer Service Example:

Sara has been very instrumental and extremely timely in processing the payments for our part-time employees for the two projects that I have been working on.

Team High Fives
2022 2nd Quarter Nominations

Names of People on the Team: Sarah Gaugler, Sanchita Pal, Veronika Blair, Derek Johnson and Jennifer Dawson
Team Unit: Research
Which Operating Principle did this team embody? We include and excel together

The RA Supervisor team is most deserving of the Team High Five award. They worked diligently to onboard new RAs who transitioned from MPS. Overnight their teams grew in size and they took on the challenge with thoroughness and care. They worked hard to fully understand the transition while being supportive of each individual moving into their team. They welcomed each new employee to the team and ensured that they felt welcomed. This team of front line supervisors serves an important role in ERSO as they are the most direct contact that our new employees have of the ERSO organization. We are very well represented by this team and they deserve this award!

2022 1st Quarter Nominations

Names of People on the Team: Joel Spitzer and Eboni Wilson
Team Unit: Human Resources
Which Operating Principle did this team embody? We focus on services

There was a confidential matter that happen in our department that involved UCPD. Joel and Eboni were readily available not only for me as the department HR Coordinator but for all parties involved which include the Supervisor who is a faculty member of our department. They provide UCPD with the necessary documents and ensure all question were answers clearing up any confusion. Thank you Joel and Eboni for all your hard work!

Names of People on the Team: Brooke Estrada, Tannaz Ghorban, Taylor Madison, Esther Feng, Jennifer Kim, Kimberly Citalan, and Gina Banton
Team Unit: Human Resources
Which Operating Principle did this team embody? We focus on services

I want to Thank the entire Student Hiring Team and Payroll. Also extra big Thank You to Gina Banton. The Stat has unfortunately had to work been hit with some grievances for Fall 2021 . As a result of the grievances about 10 + ASE records and pay needed to be corrected in the system. The Student Service team help get them all correct and I really appreciate everyone help and patience. Glad to have a team I can depend on!

Names of People on the Team: Amy Frithsen and Angela Brito Baldwin
Team Unit: Research
Which Operating Principle did this team embody? We simplify

Amy and Angela were a part of the Feb2022 RAC Forum. They worked really closely with Angela Ford, Angela Martinez, Paul Martinez, Thanh Nguyen (SPO), Raymond Fong (ProS), Lynne Coulson, and Katie Hudson (CGA) to present a comprehensive presentation on "Working with the State of CA." They collaborated with partners across campus, developed a compelling presentation, and presented to the RAC community. They showed knowledge in the topic area and presented with confidence and deftness. They discussed tips/tricks and ways to simplify working with the State of CA. They are such powerhouses when working with CEC that I cannot thank them enough for presenting and sharing their knowledge and expertise in this area. ERSO is very lucky to have them as subject matter experts and trainers!

Names of People on the Team: Veronika Blair and Natalie Chen
Team Unit: Research
Which Operating Principle did this team embody? We simplify

Veronika and Natalie have been working on a BearBUY training specifically for the ERSO RAs for a very LONG time. Due to the constant updates and changes to the systems as well as soliciting questions and feedback from other RAs on what should be covered, they had to keep making updates to the material and screenshots to ensure the most up-to-date information was presented. They gave tips and tricks, best practices, and provided the slides to simplify how ERSO RAs interact in a system that we're not as familiar with. They were concise, thorough, and incredibly helpful. Having the slides and recording posted to the Hub will be beneficial for all of us as a tool to use going forward and allow us to all be more efficient and knowledgeable in our jobs. Thanks to you both!

2021 Team 2 Winners

Names of People on the Team: Sanchita Pal, Veronika Blair, Leslie Goldstein, Noriko Katagiri, Jennifer Dawson, Judy Tam, Tom Parsons, Sarah Gaugler
Team Unit: Research
Which Operating Principle did this team embody? We imagine and innovate

This team of talented people came together to imagine a better way of handling projections for ERSO. Their talents resulted in a comprehensive and sophisticated projection tool/template. This tool will create the consistency around projections and be a great resources for our research administrators and our faculty. Great work team; I'm really proud of you and this great work!

2021 Team 1 Winners

Names of People on the Team: Jennifer Stone, Gina Banton, Krystal Bartholomew, Eboni Wilson, Alberto Marcelo
Team Unit: Other
Which Operating Principle did this team embody? We imagine and innovate

Under the steadfast leadership of Jennifer Stone as Project Manager, this team worked tirelessly to imagine a better way of how to handle VS/VSR appointments using the intranet system. Together they innovated and worked through challenges. In the end their efforts led to the launch of the new intranet module. I am so proud of the work this team produced. This effort will result in streamlined processing of these appointments and massive savings in UCPATH processing time. Great work team!