Nominee's Name: Rebecca Foster
Nominee's ERSO Unit: Payroll
Criteria: Problem Solver
Customer Service Example: Effort Reporting Certification is a complex and often stressful task requiring expert analysis and excellent communication skills. Rebecca Foster is an extremely competant point-person who consistently helps turn the process into a series of 'do-able' tasks. Rebecca is not only professional and well informed, she has a great way of teaching as she helps get things done. Rebecca makes Effort Reporting easier on all of us.

September

Nominee's Name: Jean Lin-Wong
Nominee's ERSO Unit: Research Administration
Criteria: Demonstrates Commitment
Customer Service Example: Jean has been the master of proposals during the month of September. She has had a total of 8 within a two week period. Six of these have the same due date. She has maintained her composure, even in this most stressful time. She developed a time frame for each faculty to ensure internal deadlines are met along with SPO's deadline. She juggles her already full workload and still graciously takes time to answer the faculty's never ending questions and changes to the proposals. She is well deserving of a scoop salute..........I think a gallon of ice cream might be in order just for Jean!!

Nominee's Name: Mary Cuison
Nominee's ERSO Unit: Research Administration
Criteria: Demonstrates Commitment
Customer Service Example: Mary's team spirit and commitment were evident when she assisted a PI from another Team with a complicated proposal submission, requiring exceptional approval. She devoted many hours dealing with several collaborators, co-PIs, and last minute changes, etc. in order to meet the deadline. Her efforts were appreciated!

August

July

June

Nominee's Name: Elise Mills
Nominee's ERSO Unit: Research team lead
Criteria: Above & Beyond
Customer Service Example: Elise has been nothing short of fantastic in tracking the whereabouts of a missing travel reimbursement request and staying on top of it until I was finally reimbursed (two and a half months after submitting it)! She is also cheerfully covering for the long absence of one of her RSOs.

Nominee's Name: Leslie Goldstein
Nominee's ERSO Unit: Research Administration
Criteria: Demonstrates Commitment
Customer Service Example: Leslie is committed to the success of not only the staff she supervises but to the ERSO mission. I see this in my working with her on a daily basis. She is a wealth of knowledge on campus policies and is a person staff go to when seeking advise for procedural steps. She has streamlined financial management by building query reports in BAIRS for all Research Administrators in ERSO. Leslie created and maintains the Budget Tool which has proven to be a time saving devise for Research Administration staff. If one has FSREP questions they go to Leslie. She has an articulate and professional manner that shines. Leslie deserves a great big ERSO Scoop Salute.

Nominee's Name: Maria Jauregui
Nominee's ERSO Unit: Research Administration
Criteria: Above & Beyond
Customer Service Example: Maria went above and beyond her responsibilities in order to assist other co-workers. She was asked to assist with a conference not related to her job duties and happily accepted the request. She changed her days and hours in order to be available when needed. With out Maria's assistance the conference would not have been such a success. Thank you Maria for going above and beyond!

Nominee's Name: Leslie Goldstein
Nominee's ERSO Unit: Research Administration
Criteria: Team Player
Customer Service Example Although Leslie is not my team lead, I can always go to her with questions or problems. She has this great way of explaining things so that it is easier to understand. If she doesn't know the answer, she will do her best to find it. ERSO is very fortunate to have Leslie as a resource.

Nominee's Name: Kendall Moalem
Nominee's ERSO Unit: ERSO Central Administration
Criteria: Demonstrates Commitment
Customer Service Example: Kendall's help in the moving shipping/receiving department from Cory to SD Hall was invaluable. She coordinated: the actual move, arranged for telephone service and IT services, left telephone messages for incoming calls advising the caller of the move and how to contact the shipping/receiving department, she called carriers and made signs advising the new receiving location. Then she followed up with the department to ensure they updated their information within CalNet. Thank you Kendall for all your help and support.

May

Nominee's Name: Gustavo Monino
Nominee's ERSO Unit: IT
Criteria: Above and Beyond
Customer Service Example: Gus went above and beyond to help with a number of technical issues related to a sponsor review meeting in May in Soda Hall. This was a research meeting, but the problems were not just IT. Gus nevertheless immediately started troubleshooting issues from network connectivity (airbears or wired) to phone line access. In the end he even found a laptop for the presenters to use to be able to maintain connectivity and continue the conference and presentations. It is this kind of commitment to service that truly reflect his high commitment to customer service.

Nominee's Name: Carol Sitea
Nominee's ERSO Unit: IT
Criteria: Anticipates Customer Needs
Customer Service Example: Carol is always quick to respond whenever I have a computer issue. Recently, my computer was infected with some sort of virus. She was prompt to not only fix my computer and give me a loaner to work on while she fixed my computer, but she also upgraded my MS Office suite to a more current version. This upgrade was not requested; it was just one of the ways that Carol anticipates customer needs so to prevent technical problems.

Nominee's Name: Carol Zalon
Nominee's ERSO Unit: RSO
Criteria: Demonstrates Commitment
Customer Service Example: Carol Zalon worked very hard as a back up for her colleague last week when he took a brief and well earned holiday. In addition to her own work, she did journals and zero adjustments so that his grants would close out without being in overdraft. She also fielded many questions from his PIs and researchers about everything from grad student support to grant balances. She was extremely busy the entire week, but managed to be calm and cheerful about it.

Nominee's Name: Gus Moninio
Nominee's ERSO Unit: IT
Criteria: Above & Beyond
Customer Service Example: I would like to give Kudos to Gus for always being there to help out when there are computer problems. Last month we had a conference in the HP Auditorium and it wasn't Gus's job to help out. The conference had started and the connection to Airbears was down. We couldn't start the conference without having access to the internet. Gus, literally ran from office to office trying to find extension cords and laptops so we could connect through EECS wireless network instead. Also,he ran over to Soda Hall to make sure we connected properly and helped tape down phone lines to the floor so no one would trip. Without Gus help we would have not been able to continue with the conference. Gus really went above and beyond and is a excellent team player even if he's not on your team!

April

Nominee's Name: Mariko Yasuda
Nominee's ERSO Unit: Research Administration
Criteria: Demonstrates Commitment
Customer Service Example: Mariko demonstrated ongoing commitment to creation and expansion of the Berkeley Water Center. She has helped it grow from a single chart string within an ORU to handling several $1 million+ grants. There were many administrative challenges in the early days of BWC and she handled them all with diligence and diplomacy. Due to staffing changes, Mariko will no longer be our RSO, but I wanted to use the transition as an opportunity to say how much we have appreciated and enjoyed working with her.

Nominee's Name: Eric Chu
Nominee's ERSO Unit: ERSO Administration
Criteria: Anticipates Customer Needs
Customer Service Example: Eric did a great job on the power point presentation for the ERSO Purchasing Services presentation. He has patience with his customers and makes suggestions adding comment or art work and/or graphics. One moment stands out for me. I had changes to the presentation and before I could sit down to discuss the changes, I was called away for a few min tues, (I left the changes on Eric's desk.) Upon my return, I found that Eric made the changes saving valuable time for both of us. Eric is a great addition to ERSO. I really enjoy working with him.

March

Nominee's Name: Gladys Khoury
Nominee's ERSO Unit: ERSO
Criteria: Team Player
Customer Service Example: Gladys demonstrated her teamwork when she recently assisted another research Team with the submission of two proposals due on the same day. Her wiliness to assist another Team and an unknown faculty; demonstrated her team spirit and it was really appreciated!! Thanks Gladys.

Nominee's Name: Brian McNeil
Nominee's ERSO Unit: Microlab
Criteria: Problem Solver
Customer Service Example: The EECS truck shared with ERSO lost a water pump. Repairs were reviewed with UC Fleet Serv. and they estimated $1000 and 1 week to repair. Brian McNeil is skilled in auto repair and volunteered to do the work if we purchased a water pump. The parts were purchased for $50, the truck was repaired in a few hours for a tremendous savings and was immediately put back in use avoiding a week being "truckless". The truck is a critical tool and needed for ERSO operations.

February

Nominee's Name: Sherry Liang
Nominee's ERSO Unit: Soda Hall
Criteria: Demonstrates Commitment
Customer Service Example: Sherry Liang inherited a PI with a fund with complex division of budget amongst 5 other PIs which was in overdraft and with complete commitment to organizing and making sense of the various problems, reduced the overdraft and closed out the fund in the space of a week, all the while, not dropping the other balls of award management and proposals that she also had going. Very impressive commitment to her work. She deserves a scoop salute!

Nominee's Name: Alice Wong
Nominee's ERSO Unit: Purchasing
Criteria: Problem Solver
Customer Service Example: Alice is always quick to respond, willing to help, patient, informative and professional. It's so great to know that when you call for help....Alice is available. Today she was able to help me delay, but not cancel, an important order. The order had been approved on the ERSO Intranet by a PI; but it purchase would have thrown the fund into overdraft. Thanks to Alice we were able to avoid an overdraft!

January

Nominee's Name: Gus Monino
Nominee's ERSO Unit: Business Services
Criteria: Above & Beyond
Customer Service Example: Gus Monino is an exemplary IT professional. He's quick and thorough when responding to computer questions, and he does so with a friendly approach and positive attitude. I never feel silly about my lack of technical expertise, whether my question is a training issue or computer problem.
Gus also takes initiative on tasks beyond his job title. He has helped me to recognize and resolve problems that need addressing, whether with facility repairs, fire hazards or ergonomic problems. He helps fix things other than computers, or contacts someone who can help if he can't. He is also always willing to offer historical detail from years before ERSO, which provide important background information for projects when needed. Thanks Gus!

Nominee's Name: Deirdre McAuliffe-Bauer
Nominee's ERSO Unit: RSO
Criteria: Above & Beyond
Customer Service Example: I would like to nominate our Business Manager, Deirdre McAuliffe-Bauer, for the January Scoop Salute! Starting back in December, Deirdre worked hard on coordinating, organizing, planning and executing the BWRC makeover in preparation for our 10-year anniversary. Deirdre worked with various contractors to get the walls painted, carpet redone, and with the faculty, staff and students. She also takes her own initiative to make things happen, such as deciding to hammer and nail the wall herself to put up our awards. She does a little bit of everything around the BWRC. Thanks to Deirdre, the remodeling and makeover went well and ahead of schedule. The BWRC is proud of it's new look and we are ready for the 10-year anniversary event on February 11th!

Nominee's Name: Janny Peng
Nominee's ERSO Unit: RSO
Criteria: Team Player
Customer Service Example: Janny deserves a nomination as a Team Player because she is always willing to help new employees with learning the ins and outs of ERSO's administrative process. Not a day goes by that I do not turn to her and ask who I should call to get my phone fixed or what form I should use to terminate an employee's appointment and so on. Always with patience and grace, she answers my questions and helps me get through the day with my sanity intact.

Nominee's Name: Marilyn Kushner
Nominee's ERSO Unit: Microlab
Criteria: Demonstrates Commitment
Customer Service Example: Marilyn is always there to assist anyone in the Microlab. She's able to find the right answer even if she doesn't know herself, she makes great strides to find the correct one. She is sure to stay on top of cleanliness and housekeeping issues that arise in the lab. Annually she facilitates the "Microlab Clean Fest" with great zeal and a positive attitude. The microlab would suffer without her. This is all side duties as she is the staff mask maker primarily. To Marilyn the customer is always top priority. Thanks Marilyn! We Salute You!

Nominee's Name: Jeanette Witt
Nominee's ERSO Unit: Purchasing
Criteria: Problem Solver
Customer Service Example: Jeanette solved a huge delivery problem. A customer needed a wafer delivery ASAP but didn't ask about the shipping process until after the international order had already been shipped from Taiwan, and by the wrong shipper and to Central Receiving instead of Cory. The customer basically asked, can everything be changed around, and *now*? Jeanette told us she would "check." To our delight she turned the entire problem around in ONE DAY. She informed us she had intercepted the delivery which had to clear customs. She got the University shipper, Air Sea Forwarders, to intercept Fed Ex, and got the delivery address changed to Cory instead of Central Receiving. To top it all off, she then got confirmation the wafer would be delivered to the customer, in Cory, the next day, which it was. I'm pretty sure the customer was delighted if not also shocked. Thank you so much, Jeanette!

Nominee's Name: Carol Sitea
Nominee's ERSO Unit: ERSO IT Services
Criteria: Above & Beyond
Customer Service Example: I'd like to nominate Carol for her Above and Beyond attitude she always has and more so, these last few weeks to get the formulas and the 2009 Time sheets designed and meeting the deadline posting. Keep up the great attitude Carol!

Nominee's Name: Diana Duong
Nominee's ERSO Unit: Research Administration
Criteria: Demonstrates Commitment
Customer Service Example: Submitted on behalf of Professor Yuri Suzuki who provided the following; "I have been extremely pleased with the efficiency and accuracy with which Diana has been taking care of my research administration needs. I had a particularly involved subcontract proposal with many challenges. Diana was extremely professional and efficient in getting the proposal submitted to SPO for mailing to the main institution on time. It is great to know that I can trust Diana to get things done quickly and accurately."

Nominee's Name: Carol Sitea
Nominee's ERSO Unit: IT
Criteria: Above & Beyond
Customer Service Example: I'm nominating Carol because I was very impressed with her patience, commitment, and ability to come through for us on such a short notice when creating this year's 2009 Non-Exempt time sheet template. This year, at a late moment it was decided to make several changes to our existing template. These changes involved many time intensive edits including formatting changes and new formulas. In a very short time period Carol was able to consult with us, implement our many changes, and then publish our new time sheets.

2008 Salutes