Nominee's Name: Kendall Moalem
Nominee's ERSO Unit: Administrative
Criteria: Problem Solver
Customer Service Example: After discussing a copier related problem with Kendall, she jumped right in and became part of the solution. She didn't ask for the assistance of ERSO Purchasing, she took ownership of the problem and set about solving it. I want to acknowlege Ms. Moalem, not only for her problem solving skills, but also her Team Player mentality. I can not thank her enough.

October

Nominee's Name: Rebecca Foster
Nominee's ERSO Unit: Payroll
Criteria: Problem Solver
Customer Service Example: Effort Reporting Certification is a complex and often stressful task requiring expert analysis and excellent communication skills. Rebecca Foster is an extremely competant point-person who consistently helps turn the process into a series of 'do-able' tasks. Rebecca is not only professional and well informed, she has a great way of teaching as she helps get things done. Rebecca makes Effort Reporting easier on all of us.

September

Nominee's Name: Jean Lin-Wong
Nominee's ERSO Unit: Research Administration
Criteria: Demonstrates Commitment
Customer Service Example: Jean has been the master of proposals during the month of September. She has had a total of 8 within a two week period. Six of these have the same due date. She has maintained her composure, even in this most stressful time. She developed a time frame for each faculty to ensure internal deadlines are met along with SPO's deadline. She juggles her already full workload and still graciously takes time to answer the faculty's never ending questions and changes to the proposals. She is well deserving of a scoop salute..........I think a gallon of ice cream might be in order just for Jean!!

Nominee's Name: Mary Cuison
Nominee's ERSO Unit: Research Administration
Criteria: Demonstrates Commitment
Customer Service Example: Mary's team spirit and commitment were evident when she assisted a PI from another Team with a complicated proposal submission, requiring exceptional approval. She devoted many hours dealing with several collaborators, co-PIs, and last minute changes, etc. in order to meet the deadline. Her efforts were appreciated!

August

July

June

Nominee's Name: Elise Mills
Nominee's ERSO Unit: Research team lead
Criteria: Above & Beyond
Customer Service Example: Elise has been nothing short of fantastic in tracking the whereabouts of a missing travel reimbursement request and staying on top of it until I was finally reimbursed (two and a half months after submitting it)! She is also cheerfully covering for the long absence of one of her RSOs.

Nominee's Name: Leslie Goldstein
Nominee's ERSO Unit: Research Administration
Criteria: Demonstrates Commitment
Customer Service Example: Leslie is committed to the success of not only the staff she supervises but to the ERSO mission. I see this in my working with her on a daily basis. She is a wealth of knowledge on campus policies and is a person staff go to when seeking advise for procedural steps. She has streamlined financial management by building query reports in BAIRS for all Research Administrators in ERSO. Leslie created and maintains the Budget Tool which has proven to be a time saving devise for Research Administration staff. If one has FSREP questions they go to Leslie. She has an articulate and professional manner that shines. Leslie deserves a great big ERSO Scoop Salute.

Nominee's Name: Maria Jauregui
Nominee's ERSO Unit: Research Administration
Criteria: Above & Beyond
Customer Service Example: Maria went above and beyond her responsibilities in order to assist other co-workers. She was asked to assist with a conference not related to her job duties and happily accepted the request. She changed her days and hours in order to be available when needed. With out Maria's assistance the conference would not have been such a success. Thank you Maria for going above and beyond!

Nominee's Name: Leslie Goldstein
Nominee's ERSO Unit: Research Administration
Criteria: Team Player
Customer Service Example Although Leslie is not my team lead, I can always go to her with questions or problems. She has this great way of explaining things so that it is easier to understand. If she doesn't know the answer, she will do her best to find it. ERSO is very fortunate to have Leslie as a resource.

Nominee's Name: Kendall Moalem
Nominee's ERSO Unit: ERSO Central Administration
Criteria: Demonstrates Commitment
Customer Service Example: Kendall's help in the moving shipping/receiving department from Cory to SD Hall was invaluable. She coordinated: the actual move, arranged for telephone service and IT services, left telephone messages for incoming calls advising the caller of the move and how to contact the shipping/receiving department, she called carriers and made signs advising the new receiving location. Then she followed up with the department to ensure they updated their information within CalNet. Thank you Kendall for all your help and support.

May

Nominee's Name: Gustavo Monino
Nominee's ERSO Unit: IT
Criteria: Above and Beyond
Customer Service Example: Gus went above and beyond to help with a number of technical issues related to a sponsor review meeting in May in Soda Hall. This was a research meeting, but the problems were not just IT. Gus nevertheless immediately started troubleshooting issues from network connectivity (airbears or wired) to phone line access. In the end he even found a laptop for the presenters to use to be able to maintain connectivity and continue the conference and presentations. It is this kind of commitment to service that truly reflect his high commitment to customer service.

Nominee's Name: Carol Sitea
Nominee's ERSO Unit: IT
Criteria: Anticipates Customer Needs
Customer Service Example: Carol is always quick to respond whenever I have a computer issue. Recently, my computer was infected with some sort of virus. She was prompt to not only fix my computer and give me a loaner to work on while she fixed my computer, but she also upgraded my MS Office suite to a more current version. This upgrade was not requested; it was just one of the ways that Carol anticipates customer needs so to prevent technical problems.

Nominee's Name: Carol Zalon
Nominee's ERSO Unit: RSO
Criteria: Demonstrates Commitment
Customer Service Example: Carol Zalon worked very hard as a back up for her colleague last week when he took a brief and well earned holiday. In addition to her own work, she did journals and zero adjustments so that his grants would close out without being in overdraft. She also fielded many questions from his PIs and researchers about everything from grad student support to grant balances. She was extremely busy the entire week, but managed to be calm and cheerful about it.

Nominee's Name: Gus Moninio
Nominee's ERSO Unit: IT
Criteria: Above & Beyond
Customer Service Example: I would like to give Kudos to Gus for always being there to help out when there are computer problems. Last month we had a conference in the HP Auditorium and it wasn't Gus's job to help out. The conference had started and the connection to Airbears was down. We couldn't start the conference without having access to the internet. Gus, literally ran from office to office trying to find extension cords and laptops so we could connect through EECS wireless network instead. Also,he ran over to Soda Hall to make sure we connected properly and helped tape down phone lines to the floor so no one would trip. Without Gus help we would have not been able to continue with the conference. Gus really went above and beyond and is a excellent team player even if he's not on your team!