Nominee's Name: Joy Ayson-Yu
Nominee's ERSO Unit: Research Administration
Criteria: Team Player
Customer Service Example:

Joy kindly offered me to take care of my PIs' BearBuy and blu-card transactions while I was on leave for a month. Knowing her meticulous way of handling everything, I felt a big relief when she offered me her help. She also kept Blu card timely approval for 100% for my PIs. Thank you for everything, Joy.

Nominee's Name: Roxana Infante
Nominee's ERSO Unit: EECS
Criteria: Anticipates Customer Needs
Customer Service Example:

Roxana is a true jewel of an administrator! She excels in her day-to-day support for our lab but goes an extra mile when organizing offsite retreats. During the four years I have worked with her, she organized about 10 such gatherings for faculty, students, and industrial sponsors. Some retreats were for the rather large ParLab, while some were for our smaller Programming Languages research group. The smaller retreats, of about 50 visitors, she pulled off entirely on her own, without much help from other administrator --- in last two years, she even did this with minimal guidance from me. Four years ago, I had not believed that I would one day surrender my supervision of these important events, yet I can now rely on Roxana to the extent that just show more or less show up for the retreat and things are working like clockwork. Two recent examples of such events are the end-of-ParLab party and a summer school that we organized on campus. For both, the visitors were very impressed with our organization. Thank you, Roxana!

Nominee's Name: Roxana Infante
Nominee's ERSO Unit: EECS/ Par Lab/ ASPIRE
Criteria: Team Player
Customer Service Example:

We had three large events this summer: an end of project celebration, research retreat, and a week long summer school,all taking place in the span of less than 3 weeks. Roxana worked tirelessly- even staying late many evenings- to plan and organize the details of each of these events. They all turned out to be a huge success, thanks to her dedication and hard work. A double scoop salute for Roxana!

Nominee's Name: ERSO RA's in Etcheverry Hall
Nominee's ERSO Unit: Research Administration
Criteria: Demonstrates_Commitment
Customer Service Example:

The Research Administrators in Etcheverry Hall, Joy Ayson-Yu, Tina Ochoa and Jean Lin-Wong, today demonstrated exceptional commitment in getting Seven (7) proposals submitted to the Sponsored Projects Office meeting the 5 day rule. Not only did they follow through with the many required approvals needed electronically through the Phoebe system they balanced the other urgent requests that came to them. One was notified of an Audit, one was required to pull together a cost share requirement due tomorrow and one is putting together another large NIH proposal due in the next few days. The challenges of submitting proposals is always great but when one has multiple proposals it is stressful and a time consuming effort. These staff deserve not only a box of chocolates but also the June Scoop Salute. These staff need to be recognized for their commitment but also for going Above and Beyond.

Nominee's Name: Joel Spitzer
Nominee's ERSO Unit: HR Ops
Criteria: Team Player
Customer Service Example:

I'd like to nominate Joel Spitzer for a scoop salute for being a team player. Any time I have something that needs to be picked up somewhere on campus (checks at U-Hall, cases at the Berkeley International Office) Joel happily jumps on his bike to take care of this for me. If I were to walk or take the bus it would take a huge chunk out of my day, but Joel is able to get there pretty quick on his bike which really helps me work as efficiently as possible. Thanks Joel!

May

Nominee's Name: Leisa Lei
Nominee's ERSO Unit: HR
Criteria: Above & Beyond
Customer Service Example:

Leisa has done an excellent job processing all of our cases for the Simons Institute's first semester. She helped with various visa problems and found solutions for even the most complicated cases. Leisa is always friendly and very service-oriented. Without her help we wouldn't have been able to process all of our appointments this quickly. Leisa - you rock! Thanks for everything.

Nominee's Name: Cathy Jen
Nominee's ERSO Unit: ERSO Central
Criteria: Demonstrates Commitment
Customer Service Example:

Cathy deserves a Scoop Salute because she has demonstrated an unwavering commitment to all of us at ERSO. She has spent numerous hours and meetings advocating for the employees of ERSO during a time of uncertainty and impending change. She has set a high standard by taking on a stressful process and trying to ensure that our work environments stayed as manageable as possible. I truly appreciate her integrity and commitment.

Nominee's Name: Mary Courtney
Nominee's ERSO Unit: ERSO
Criteria: Problem Solver
Customer Service Example:

I am submitting this scoop salute on behalf of a customer who expressed receiving consistent and excellent customer service from Mary Courtney. The customer indicated that "Mary is a problem solver and provides excellent customer service."

The best compliments are those from our customers; way to go!

Nominee's Name: Denise Clogston
Nominee's ERSO Unit: Bus & Finance/Payroll
Criteria: Team Player
Customer Service Example:

I recommend Denise Clogston for a Scoop Salute! We have been experiencing many more instances of cost sharing of PI time on awards affecting numerous federal projects and requiring special additions to effort reports in the ERS. This has sometimes proved to be confusing, and it is not easy nor straightforward to add cost sharing to ERS nor to understand the many details in weighting activities over 6 months, etc. Denise made herself available to ERSO staff as well as other academic staff to meet to explain ERS, cost-sharing, and payroll's relationship to ERS. She even responded to PI's questions for certifications outside of ERSO. She deserves a Scoop Salute!

Nominee's Name: Rebecca Foster
Nominee's ERSO Unit: Payroll
Criteria: Team Player
Customer Service Example:

I recommend Rebecca Foster for a Scoop Salute! We have been experiencing many more instances of cost sharing of PI effort on awards affecting numerous federal projects and requiring special additions to effort reports in the ERS. This has sometimes proved to be confusing, and it is not easy or straightforward to add cost sharing to ERS nor to understand the many details in weighting activities over 6 months, etc. Rebecca was unstinting with her time not only meeting several times with staff(both ERSO and in academic departments) affected by these in helping to explain ERS, cost-sharing, and payroll's relationship to ERS, but also in preparing scenarios to demonstrate how effort reporting is calculated. This was invaluable in further understanding these systems and correctly carrying out the activities in reporting cost share.

Nominee's Name: Vicky Yasenchok
Nominee's ERSO Unit: HR
Criteria: Demonstrates Commitment
Customer Service Example:

Over the years I have come across a lot of helpful people at ERSO. One outstanding individual, Ms.Yasenchok, has recently gone above and beyond to help me. She is an exceptional problem solver, committed to serving the UC Berkeley campus, and routinely demonstrates great value to us as employees. I had a private problem and she demonstrated comforting ethical standards by telling me that what is discussed with HR personal is held private. She e-mailed me information I needed, the same day, after typical working hours. Such action demonstrates her commitment to this campus and her willingness to stay late to complete tasks at hand. For this reason, I nominate Ms.Yasenchok for the Scoop Salute.

Nominee's Name: Joel Spitzer
Nominee's ERSO Unit: HR Operations
Criteria: Demonstrates Commitment
Customer Service Example:

Thank you Joel for your concern for the health and welfare of fellow employees. He is our Surgeon General of ERSO. The air I breathe has improved!

Joel recently campaigned with Health*Matters to have updated no-smoking stickers (from 20 feet to 25 feet) posted on doors and new signage staked in courtyard between Cory Hall and Sutardja Dai Hall. In addition, a cement ashtray urn was also moved further away from windows and building entrances. Smokers have not been complying with current UCB smoking policy. Noncompliance is partly due to lack of signage. Doors now have correct stickers and three visible signs are posted as friendly reminders of the policy. I appreciate his commitment to a healthful work environment.