Research Administration

1. Who is my RSO/Team Lead?
2. How do I request a NCE (no cost extension)?
3. How much lead time is needed for a proposal?
4. I have a gift check, where do I submit it?
5. How do I review my financial reports?
6. If an auditor contacts me, what should I do?
7. What is the difference between a grant, contract, and a gift?
8. How much does it cost to support a GSR?

Business and Finance

1. How do I hire an independent contractor?
2. How do I get an honorarium?
3. What is a business contract?
4. How do I request a wire transfer?
5. How do I order or cancel an office phone?

Purchasing

1. How do I use the ERSO Intranet for purchasing?
2. How do I know if my ERSO Intranet order was placed?
3. How do I dispose of equipment?
4. How do I obtain a FAB# (fabrication number)?
5. What do I do with a packing slip?
6. How do I purchase a computer?
7. What is the fax number for ERSO Purchasing Services?

Travel and Entertainment

1. Where do I pick up my travel and/or reimbursement check?
2. How do I sign up for EFT (direct deposit)?
3. I misplaced my meal receipts for my recent domestic business travel. Can I get reimbursed for my meal costs without providing receipts?
4. What is exceptional entertainment?

Payroll Services

1. Where do I pick up my payroll check or direct deposit earnings statement?
2. How do I get a copy of my earnings statement or W-2?
3. I have a payroll question, who do I call?
4. When am I paid, what are the pay days?
5. Do I need to turn in a timecard to be paid?
6. What is an employee timesheet and who is required to submit the form?

Human Resources

For all employees:

1. How do I change my address and other personal information?
2. Where should I go for Assistance regarding benefits issues?
3. I need visa assistance, whom should I contact?
4. I plan to retire soon, whom should I speak with?
5. I need to request a medical leave, who should I contact?
6. I would like to request a reduced/flexible schedule, what is the process?

For GSRs:

1. I have a GSR appointment. The semester has started and my fees are still not paid. When will my fees be paid?
2. I have a GSI and GSR appointment for this semester. How will my fees be paid?
3. My CARS bill is showing late fees. How do I remove my late fees?
4. I need a verification of employment for visa purposes, how do I get one?
5. I am on filing fee this semester. Can I accept a GSR appointment?

For faculty and hiring managers:

1. How do I appoint a GSR?
2. How do I hire a staff employee?
3. How do I hire a temporary staff employee?
4. I need assistance writing a job description, who can I contact?
5. How do I hire an academic?
6. I want to hire a post doctoral scholar, what is the process?

Computing Services

1. How is computer support defined in the ERSO organization model?
2. How do I get a CalNet ID?
3. How do I sign up for a guest account?
4. How do I get a computer account for ERSO central staff? – or – How do I request computer, email, and calendar accounts?
5. How do I close a computer account?
6. How do I obtain access to the ERSO Intranet?
7. How do I access my files remotely?
8. Where do I set up a vacation message?
9. Where do I set up email SPAM controls?