Staff Salute

ERSO Staff

August 21st ERSO Staff Salute

ERSO Staff Salute team members making it happen for our Summer Fun Fest!


Pictured: Sanchita Pal and Cathy Weaver

The Champs are here! ERSO team members show off their competitive side!


Pictured: Alberto Marcelo, Cynthia Weekley and Tom Parsons

Celebrating our 2nd Quarter ERSO Staff Salute winners!


Pictured: Anthony Stamos and Damon Hinson

September 2018 Salute Winner

Winner's Name: Natalie Chen
Winner's Unit: RA
Criteria: Team Player

Customer Service Example:

I am so grateful to Natalie Chen for stepping in to help with the 2018 Singapore BEARS audit by Deloitte. There were many items of back up to pull and some required her excellent knowledge of BFS and travel systems to produce. She quickly and in a very organized way produced needed items. She was of immense help.

August 2018 Salute Winner

Winner's Name: Michael Banderas
Winner's Unit: ERSO T&E Reimb Services
Criteria: Demonstrates Commitment

Customer Service Example:

Recently on Tuesday, late in the day, I overheard a conversation regarding an overdue payment to a photographer. The department had contacted Michael re a pending Requisition, stating there would now be a new Invoice, as the Vendor was upset & was now including a Late Fee. Michael took it upon himself to reach out to the Vendor. As a result, the Vendor agreed to withdraw the late fee & to accept the processing of the original Invoice. As we both work later in the day, this is not the first time I have observed Micheal's customer service skills. He has excellent phone etiquette, & is polite and professional...."Phone Call to Vendor...Saved University $112.00"...Above & Beyond Customer Service... Priceless!

July 2018 Salute Winner

Winner's Name: Charlotte M. Jones
Winner's Unit: ERSO
Criteria: Above & Beyond

Customer Service Example:

Yesterday Charlotte had an E3S event for which a vendor was to supply snack food for ~100. She called them earlier in the day to ensure they had the details needed for arriving only to be told the vendor was out of the country & would not be coming. Charlotte quickly contacted another local vendor to step in with less than an hours notice. Kudos for Charlotte for thinking on her feet & doing her best to make sure the event turned out smoothly!

December 2018 Salute Nominations

Nominee's Name: Natalie Chen
Nominee's Unit: ERSO
Criteria: Above & Beyond

Earlier this year this person accepted a new position within ERSO as a RSO. Shortly after I accepted a new position backfilling this persons old position as a FSA2. Before leaving their old position this person took the time to sit with myself and the rest of the purchasing team to train us in Blucard reconciliation. And since her departure she has continued to be a extremely valuable asset and wealth of knowledge to me in my new position. She always makes time for me with any question or issue I have in my new roll.

 

This person is the ideal employee, I am grateful to have her as a colleague and even more so a friend.

October 2018 Salute Nominations

Nominee's Name: Gus Monino
Nominee's Unit: Central-IT
Criteria: Demonstrates Commitment

We were having an emergency where a DARPA proposal was due in a few hours and Lauren's pdf stopped working. Nothing would upload to Workspace properly and Gus dropped everything and came over straight away and fixed the Adobe problem within 10 minutes! THANK YOU GUS. We salute you!

Nominee's Name: Erik Hoopes
Nominee's Unit: ERSO Shipping & Receiving
Criteria: Problem Solver

Erik Hoopes made a huge contribution to ERSO Receiving recently. I struggled to create location barcodes our tracking system would read and finally just handed it over to Erik. The location barcode was the corner stone issue preventing our package delivery and equipment management processes from achieving the ultimate chain of custody goal.

 

After communicating with our vendor and his impossibly demanding supervisor, Erik researched and procured all the necessary components, installed the software & hardware, cleaned up our database and started testing the new barcodes. Failure has haunted Receiving Departments for over three millennia and Erik's effort met the same fate for a few weeks. However, he was able to determine the issue resided in our vendor's system.

 

After a long conference call with the vendor, the entire issue was resolved due to Erik's insight, experience and willingness to jump into the problem-solving arena. The result is we can provide irrefutable proof of package delivery and/or asset location with digital time stamping and images. Erik's achievement brings greater accuracy and efficiency to our department.

 

Erik, I would like to personally thank you for being an excellent problem solver and for making a difference!

Nominee's Name: Mary Cuison
Nominee's Unit: Research Administration
Criteria: Demonstrates Commitment

Today I met with Dr. Padolina who heads the PICARI program. He was visiting from the Philippine government.

 

In my meeting he expressed how grateful he was for the work that Mary did in coordinating all of his meetings during his visit to UC Berkeley. He said that Mary arranged everything with "military precision."

 

As we know, arranging meetings is often challenging and this certainly goes beyond Mary's role as C&G Manager. Her commitment to our organization is superb. Thank you Mary!

Nominee's Name: Jennifer Stone
Nominee's Unit: B&FS
Criteria: Above & Beyond

Just wanted to send a quick thank you to acknowledge Jennifer Stone's tremendous assistance with a large number of travel reimbursements (many from non-US participants) recently. These can be quite complex with many attachments, requirements, and much follow-up over a period of time. I very much appreciate Jennifer's professionalism in assisting to resolve each of these many reimbursements. The reimbursements are very important for many of these student or junior researchers (even the Senior Investigators are keen to know the status of their requests) and the processing reflects on our Program and School.

2018 3rd Quarter High Five Winners

Names of People on the Team: Jennifer Dawson, Glenn Chen, Esther Gomez, Anthony Stamos, Dan Matsuoka, Jennifer Stone
Team Unit: Cross Functional
Which Operating Principle did this team embody? We imagine and innovate

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Describe what this team did that embodied the Berkeley Operating Principle selected above:

This group of people have been key in getting the ERSO Hub up and running! They have spent hours collecting, combining, and putting together content specific to ERSO staff, updating docs, researching processes, and improving the way we work. The launch of the Hub means our internal processes are all in one spot, and we can quickly and easily access the tools needed for our jobs. Jennifer Stone and Dan Matsuoka were also exceedingly helpful in getting the content up on the page in a cohesive and easy-to-access manner. We are truly lucky to have such a great team working on continuous improvement in ERSO. I could not have done it without any of them!

2018 4th Quarter High Five Nominations

Names of People on the Team: Erik Hoopes, Nick Anguren
Team Unit: Shipping and Receiving
Which Operating Principle did this team embody? We include and excel together

On October 26th, 2018, Erik Hoopes and Nick Anguren received the highest number of packages ever delivered to ERSO Receiving - 244 packages. This volume eclipsed the previous high of 180 packages by 35% and was nearly 3 times greater than our average daily package count. By 8:30 in the morning, everyone could see the day would be huge but to their credit, Erik and Nick worked together to process and receive every single package. Additionally, they were able to deliver 182 packages that day - another record. The balance of 62 packages were all delivered by noon the following workday and thereby satisfied our traditional service level agreements with our customer base.

 

In selecting "We include and excel together", I omit how Erik & Nick continually sought creative solutions, simplified process whenever possible, maintained communication with one another and truly focused on service one package at a time. While we can't exist under this type of "stress test" day in and day out, it is good to know what we can achieve when we push all other matters to the side and focus one our primary responsibility - package delivery. Congratulations to Erik & Nick - well done!