Salute Nominations

2017 Salute Nominations

November

Nominee's Name: Gwen Lindsey
Nominee's Unit: Research Administration
Criteria: Above & Beyond

Customer Service Example:

Gwen provided me an enormous amount of help and support on the budget and documentation of my first DOE proposal. She provided me with a template for the budget and she made herself available for a seemingly endless number of questions. I can't thank her enough for being SO GENEROUS with her time and expertise!

Nominee's Name: Sandra Guiton
Nominee's Unit: ERSO Payroll
Criteria: Team Player

Customer Service Example:

Sam as been an extremely valuable team player to me this month. She stepped in at critical instances when I was unavailable to resolve or complete tasks with crucial deadlines such as delivering overpayment checks to campus and tackling a intricate pay history and expense transfer issue with perseverance to enable closure of the matter. I'm so thankful for her help.

Nominee's Name: Gina Banton
Nominee's Unit: HR Operations
Criteria: Above & Beyond

Customer Service Example:

Gina is most deserving of a staff salute! Within hours, she provided EECS with a GSR report, configured per their wishes, with 12+ years worth of data. She responded in a customer friendly manner, offering customization if necessary. This in my opinion, exemplifies going above and beyond as well as being an excellent team player. Thank you Gina!

September

Nominee's Name: Gina Banton
Nominee's Unit: ERSO HR
Criteria: Above & Beyond

Customer Service Example:

Every time I have an HR question I go to Gina even when she is not the assigned person. I can count on Gina to answer any and all of my questions in a way that is easy for non HR expert to understand. She never makes me feel like I am a bother and is always super responsive to my emails/calls. She is quick and thorough which allows me to get my work done in a timely manner. Thank you Gina for all you do!!

August

Nominee's Name: Lauren Mitchell
Nominee's Unit: Research Administration
Criteria: Team Player

Customer Service Example:

Lauren is a great team player. She was backing me while I was in vacation last week when faculty decided to make few last minute budget change for her NSF Collaborative proposal due to sponsor that week. Lauren diligently modified the budget and related internal documents and updated all the information in Fastlane within that time crunch. All because of her proposal was submitted on time. She truly deserves a salute!

Nominee's Name: Lucia Greenfield-Head
Nominee's Unit: ERSO CSS Team 2
Criteria: Problem Solver

Customer Service Example:

Lucia went above and beyond to find solutions to a unique, urgent hiring situation. She was very solutions oriented!

Nominee's Name: Alberto Marcelo
Nominee's Unit: ERSO CSS Team 2
Criteria: Above & Beyond

Customer Service Example:

Alberto went out of his way to call me and make sure I understood his thought process on a hiring issue. I was very impressed by the extra effort and personal touch reaching out to me. He was also very kind in his way of helping me understand.

Nominee's Name: TK Chen
Nominee's Unit: ERSO IT
Criteria: Demonstrates Commitment

Customer Service Example:

TK demonstrated incredible commitment responding to "emergencies" with our critical infrastructure. In July, TK helped troubleshoot our Sympa server preserve our email aliases were functioning. His response happened after hours AND while he was on his vacation.

Most recently, TK took quick action responding to a campus emergency power shut off to ensure our servers were protected during this alert and bringing the servers back up in the evening.

TK's commitment to maintaining our critical infrastructure at all hours of the day and behind the scenes is very much appreciated. Thank you, TK!

July

Nominee's Name: Yulia Golubovskaya
Nominee's Unit: Research Administration
Criteria: Above & Beyond

Customer Service Example:

Yulia is the person who is there for all. She is very knowledgeable, resourceful and a to go person for any work related questions or issues. She even sometimes organizes casual social events in order to boost team morale.

Nominee's Name: Damon Hinson
Nominee's Unit: Reserach Administrator
Criteria: Above & Beyond

Customer Service Example:

Damon is not only is a great resource for me he also guided me with my questions related to DARPA and NSF collaborator proposal. Besides this he is helping theory faculties including some of mine with their T&E request in absence of the student assistance during summer.

Nominee's Name: Noriko Katagiri
Nominee's Unit: Research Administration
Criteria: Team Player

Customer Service Example:

I had to submit a NIH proposal using ASSIST. While I was sharing that in the group Noriko asked me to come to her office so she can give me an overview of the proposal that she submitted in ASSIST. That short but up close training made the process really smooth for me.

June

Nominee's Name: Gus Monino
Nominee's Unit: CSS IT
Criteria: Above & Beyond

Customer Service Example:

I would like to submit Gus both for being a Problem Solver and going Above & Beyond.

On June 21st, Cory Hall lost access to the network for half of the day. Shared drives files, campus systems, and the internet were unavailable. This was very bad since the biweekly payroll deadline was the following day, and the monthly deadline/fiscal close deadline was the day after that. Access to the network was critical in order to get all payroll and human resources requests in this extra busy time.

Gus came to our rescue of the Payroll Services Team by coming up with the solution and by dropping everything to set up access to spare workstations and laptops in O'Brien Hall for Payroll Services and HR Ops staff, allowing us to continue work.

Because of Gus, we were able to fulfill all requests we had committed to make for the fiscal close deadline, benefiting our employees, RSO's, and financial admins.

Thanks for being a lifesaver, Gus!

Nominee's Name: Damon Hinson
Nominee's Unit: ERSO RA
Criteria: Team Player

Customer Service Example:

Damon has been a solid person I can go to: posing questions or problems and know I can walk away with a direction to follow. He continually exhibits a team first attitude which I have learned I can depend on.

Nominee's Name: Anthony Stamos
Nominee's Unit: ERSO-Team 2
Criteria: Above & Beyond

Customer Service Example:

I was hired off campus, and needed to learn the many campus systems and had to deal with structuring some complicated proposals. I quickly identified Anthony as the "Answer Man", if he doesn't know something, he knows where to find the answer. He has always given me either the information I'm looking for, or a plan how to resolve a problem. And his spreadsheets, which he shares, are a thing of beauty. He's willing to stay late when his help is needed, and he follows-up to check that any problems were resolved. Despite having a full work load, and serving as back-up for other out-of-office RSOs, Anthony has always been great about making time to help anyone who asks for it.

Nominee's Name: Anthony Stamos
Nominee's Unit: Research Administration
Criteria: Problem Solver

Customer Service Example:

Anthony has been a great resource since I started with ERSO. Introducing the intranet and different ERSO processes. He has also been very helpful in proposal preparation.

Nominee's Name: Sarah Lirio
Nominee's Unit: ERSO RA
Criteria: Anticipates Customer Needs

Customer Service Example:

Sarah has been working very hard with a demanding client on resolving funding issues. Her patience and understanding has not only calmed the customer but has allowed her to make progress in resolutions.

Nominee's Name: Jennifer Dawson
Nominee's Unit: ERSO RSO
Criteria: Demonstrates Commitment

Customer Service Example:

I can't thank Jen enough for answering only about 2000 of my various RSO questions throughout the course of the past 9 months. With her help, this old dog is still trying to learn new tricks. And boy there is a lot of them to learn at UC Berkeley.

Nominee's Name: Lucia Greenfield-Head
Nominee's Unit: HR Operations
Criteria: Demonstrates Commitment

Customer Service Example:

Lucia worked closely with me to revamp our student remote hiring process which is particularly vital during Summer. She showed excellent understanding of student onboarding policy and a great attention to detail. Thank you to Lucia for making this complicated process more clear for our students.

Nominee's Name: Natalie Chen
Nominee's Unit: Procurement
Criteria: Above & Beyond

Customer Service Example:

Natalie has been super helpful on processing our request most especially our event request that deals with a lot of logistics. She's very patient and very pro-active. I really appreciate that she's willing to answer question to help me succeed on my job as well. I am grateful to be able to work with her, she's very pleasant to work with.

May

Nominee's Name: Alice P. Wong
Nominee's Unit: Team 2
Criteria: Above & Beyond

Customer Service Example:

I've had the pleasure of working with Alice since our college was assigned to Team 2. I can not put into words how much I appreciate Alice and the calm, clear way she handles every request, change or mis-upload.

She is always patient with myself and our guests. She is always clear in what she needs and the reasons behind them.

Thank you, Alice!!

Nominee's Name: Mary Courtney
Nominee's Unit: ERSO Team 2
Criteria: Problem Solver

Customer Service Example:

Recently, our Purchasing Supervisor was out on vacation and Mary had received a complicated Purchase Order request, that needed to have immediate attention. The order was for numerous items, payable to several Vendors, & needed to be paid for using several payment methods. As her immediate Teams cards were not all available for usage, she requested permission to utilize our T&E Staff, to assist with the processing of this request. She went to each Staff member, explained the situation and in addition, communicated the back-end process, so as to have clean accurate results. This type of "quick thinking" and Team management, resulted in our Vendors getting paid as well as our customers receiving their goods in the time requested.

Nominee's Name: Vicky Yasenchok
Nominee's Unit: Team 2 HR Operations
Criteria: Demonstrates Commitment

Customer Service Example:

Vicky was given a report of over 100 expiring appointments. She achieved a 100% response rate in contacting supervisors to determine if appointments will be extended. This means the students will get paid on time and that payroll and HR wont have to spend time following up with students who submit a timecard but don't have an appointment in the system. Our whole team will benefit thanks to Vicky's hard work and diligence (it took some supervisor's 4 emails before they replied). Thanks Vicky!

Nominee's Name: Julie Aquino
Nominee's Unit: ERSO Payroll
Criteria: Team Player

Customer Service Example:

During the extended absence of our teammate, Julie assisted Sam in completing the long-overdue ( very boring drudgery !!! ) filing of payroll documents. Since we have no student helpers, Julie and Sam had to carve out a significant amount of time from busy schedules to accomplish this task. Julie steadfast commitment and hard work enables our teammate to return to a clean state and fresh start on this matter. The contribution cannot be overstated because we are so heavily audited and need to have all payroll documents organized and easily accessible. Thank you so much , Julie for your support to the ERSO-Payroll team.

Nominee's Name: Sandra Guiton
Nominee's Unit: ERSO Payroll
Criteria: Demonstrates Commitment

Customer Service Example:

During the extended absence of our teammate, Sam organized, managed and succeeded in completing long-overdue ( very boring and monotonous !!! ) filing of payroll documents. Along with Julies's help, they made the back-log disappear in order to provide a clean slate and fresh start for our much-missed-soon-to-return teammate. Sam demonstrated compassion and determination along with just-plain elbow grease and hard work. The contribution cannot be overstated because we are so heavily audited; having all documents in the right place and easily accessible is crucial. Many, many thanks!

March

Nominee's Name: Alice Wong
Nominee's Unit: ERSO
Criteria: Above & Beyond

Customer Service Example:

This is to recognize Alice for her quick response to our urgent requests. Examples is the HotnCold order (BB cart # 85039311) and our yearly WP engine requests. Both requests are time sensitive. She gave us a timeline and a list of the things that we need. The requests were processed in a timely manner. These are just a few of the many requests that she has helped us with. I appreciate all her work that she has done to assist us in our requests. Keep doing a good job Alice!

Nominee's Name: Vicky Yasenchok
Nominee's Unit: ERSO
Criteria: Above & Beyond

Customer Service Example:

Vicky epitomizes 'above and beyond.' She was exceedingly helpful in retroactively adjusting a GSR appointment to the correct step level. It was a long process and involved deleting records and then re-creating them to ensure the correct funding level, appt level, etc. Vicky was helpful throughout and communicative. Thank you so so much, Vicky!

February

Nominee's Name: Sarah Runyon
Nominee's Unit: ERSO Research Administration
Criteria: Above & Beyond

Customer Service Example:

Sarah deserves big recognition for Problem Solver, Above & Beyond, Team Player and Demonstrates Commitment. While I was out of the office in August 2016, she processed a bunch of SIS payments for my faculty's GSRs. One of them had an issue (not her fault!), and she continued to try fixing it. Besides many following ups with SIS helpdesk, she also made a few trips to the SIS Lab. It took several months to fix! I feel very fortunate to have her as a team mate. Thank you, Sarah!

January

Nominee's Name: Alicia Jellinek
Nominee's Unit: Procurement
Criteria: Team Player

Customer Service Example:

I was having trouble with my computer and needed to place an order and expedite it, Alicia took it and placed the order for me, it was a tremendous help to both myself and our customer, she is a real team player.

Nominee's Name: Anthony Stamos
Nominee's Unit: RA
Criteria: Team Player

Customer Service Example:

Anthony Stamos deserves a Scoop Salute for all the mentoring he has provided to Hasan the last couple of months, and for being such an excellent teacher. Hasan has learned NSF Fastlane and the fine art of combing through an RFP. Way to go Anthony and Hasan.

Nominee's Name: Alberto Marcelo
Nominee's Unit: HR
Criteria: Above & Beyond

Customer Service Example:

Alberto has been very supportive in going above and beyond to train his team when they need help. He readily takes initiative to offer a helping hand and provides authentic feedback to continually help us grow. I can say, I feel supported by a great organization at ERSO, and Alberto embodies the mission of ERSO by being a team player and going above and beyond every day to provide quality and efficient HR services.