Salute Nominations

2019 Salute Nominations

March

Nominee's Name: Larry Polito
Nominee's Unit: ERSO Purchasing
Criteria: Above & Beyond

Customer Service Example:

Larry went WAY above and beyond for his efforts in negotiating and mitigating risk for an agreement with a translation company for an upcoming workshop.

Attendees of the UCB hosted workshop required equipment for listening to a translator for their meeting. The company required the equipment to be set-up a day prior to the beginning of the meeting; however, the company was asking Berkeley to take on the cost of replacing any lost or stolen equipment (valued at $10K) and the hotel could not guarantee the room would be completely secure.

Larry did not accept this risk and explored many avenues to mitigate the risk for Berkeley. He had conference calls with the vendor, hotel, and Department requester to explore options that would reduce Berkeley's financial risk. In the end, the UCB Research Group had students sleepover in the meeting room, to ensure the equipment was secure.

I’d say the equipment is safe thanks to all of Larry’s efforts. Great job, Larry!

Nominee's Name: Jorge Perez
Nominee's Unit: ERSO T&E
Criteria: Anticipates Customer Needs

Customer Service Example:

Jorge provided excellent customer service to Professor Gadgil and his visitor, who submitted a travel reimbursement request for his visit to Berkeley. The wire transfer payment for Professor Gadgil’s visitor was sent to the wrong individual by Account Payables. Jorge took the lead to resolve and troubleshoot the re-issue of the payment by coordinating with the visitor, Accounts Payable, and PI. He sought frequent status updates from Accounts Payable and relay the information back to the visitor and PI. This took multiple communications over a period of several months.

Through Jorge’s excellent customer service, he demonstrated through his actions that efforts were being made to correct the error and instead of having an irate customer, both the visitor and PI were appreciative of his efforts (and me).

Jorge, thank you for your excellent customer service.

January

Nominee's Name: Mark Bell
Nominee's Unit: ERSO S&R
Criteria: Above & Beyond

Customer Service Example:

I was out of the office and received an urgent time sensitive request for students from India visiting UC Berkeley for the Global Leadership Program at CED. The Hyperwallet Cards provided to the students for subsistence while in Berkeley were not working and the program coordinator was desperate for assistance. After receiving my out-of-office response, she contacted the recommended email alias for help.

Mark Bell saw the call for help and immediately jumped into action. He reached out to our campus contact to help resolve the issue, while keeping our CED customer in the loop during the resolution process. Thanks to Mark’s quick action and problem solving, the cards were functioning again.

Mark, thank you for your excellent customer service and your commitment to the team.

Nominee's Name: Mary Courtney
Nominee's Unit: ERSO Purchasing
Criteria: Demonstrates Commitment

Customer Service Example:

2019 International Solid-State Circuits Conference is being held in San Francisco in February. This is a very popular conference with our EECS graduate students and we received over 30 requests for conference registration with an early bird registration of January 27th.

Mary Courtney was assigned all of these conference requests and she provided excellent customer service meeting the registration deadline and ensuring the registrants were enrolled in the appropriate tutorials, short courses, events, demonstration sessions, etc. I cannot stress enough the effort and attention to detail Mary demonstrated to enroll all of the students in by the conference deadline and reconcile all the charges too.

Mary, thank you for your efforts in supporting our customers. Great job, Mary!

Nominee's Name: Hannah Holloway
Nominee's Unit: RA
Criteria: Demonstrates Commitment

Customer Service Example:

Hannah just worked with a CGA supervisor to clear a long swept fund (from 2016). This took perseverance on her part to keep pinging CGA about getting this done, and today Hannah succeeded! Kudos to you, Hannah!