Salute Nominations

2018 Salute Nominations

April

Nominee's Name: Damon Hinson
Nominee's Unit: RSO
Criteria: Above & Beyond

Customer Service Example:

Damon helped me in understanding few nitty-gritty details with one of my collaborative proposal which involves my PI as the lead and 2 other Berkeley faculty from various department. His guidance immensely helped me with proposal submission and meeting the deadline of the lead institution.

Nominee's Name: April Alford
Nominee's Unit: ERSO/Purchasing
Criteria: Demonstrates Commitment

Customer Service Example:

On Wednesday, April 11th , 2018, there was an unexpected/unplanned, Fire Alarm at 4th Street, where all personnel were evacuated and to gather at their Teams designated sites. Alice was offsite at a Conference, and I was at a meeting on Campus. April took it upon herself to account for all ERSO Staff, acknowledging my absence as well, & informed me via text, of the situation. She additionally followed up with an "All Clear" text, once everyone was back safe & sound. Her instant "take charge" action, was greatly appreciated!

Nominee's Name: Mark Bell
Nominee's Unit: Shipping & Receiving
Criteria: Problem Solver

Customer Service Example:

I was very impressed with the mechanism Mark created for ERSO's entry in the RAC poster contest highlighting ERSO's fabulous integrated Intranet. Volunteering his own time, Mark created a platform to enable all the moving parts of ERSO's 3-D poster to function properly: creative and incredible.

A shout out also goes to the entire team on the RAC poster committee, especially T.K Chen, Leslie Goldstein, Vonis Moore and Diane Howe.

Nominee's Name: Derek Johnson
Nominee's Unit: ERSO
Criteria: Team Player

Customer Service Example:

Derek was awesome while I was out the other week. I was scheduled to be out Wed-Fri, and (of course) a PI lets me know at 2PM on Tues that he needs to submit a proposal by Friday. Derek graciously dealt with the tight deadline turn around, working on a proposal for another RA's PI, last minute changes in the budget, and pulling all the pieces together. He showed such great team spirit , solved all the problems, and went above and beyond in helping me out even when we are all super busy. I can't thank him enough. He deserves all the recognition.

Thanks, Derek - you rock!

Nominee's Name: Rebecca Foster
Nominee's Unit: Payroll Operations
Criteria: Demonstrates Commitment

Customer Service Example:

Rebecca is most deserving of this nomination for her effort and support of the BEARS Singapore operation.

They often have very complex and intricate needs and Rebecca is always willing to assist and accommodate.

In this particular instance they needed payroll data organized in a certain manner that required custom reports and pivots. Of course they needed this urgently. Rebecca worked her reporting and excel magic and provided the information to the team in 24 hours.

Rebecca is committed to service and this is just one example that exemplifies it! Thank you Rebecca.

March

Nominee's Name: Diane Howe
Nominee's Unit: ERSO - CSS Research Support Org
Criteria: Problem Solver

Customer Service Example:

Jacobs Hall had an urgent request to pay via bluCard with less that 8 hours notice. We spent a lot of time negotiating a discount and forgot to add ERSO to the conversation.

Diane is a problem-solver who always goes above and beyond the call of duty. She is a team leader who encourages her unit to be team players.

Her continued demonstration to commitment contributes to Jacobs Hall success and the mission of UC Berkeley. Thank you!

Nominee's Name: Steven Quach
Nominee's Unit: ERSO - CSS Research Support Org
Criteria: Team Player

Customer Service Example:

Jacobs Hall had an urgent request for bluCard payment with less than 8 hours notice. We spent a lot of time negotiating a discount and forgot to include ERSO in the conversation.

Steven Quach was very instrumental in helping Jacobs Hall get the invoice paid before the deadline. Steven is also a problem-solver who utilized his team player skills in getting his entire team to help with this request.

Steven's ongoing demonstrated commitment to Jacobs Hall & UC Berkeley's mission in the past and present has been very valuable.

Thank you!

Nominee's Name: Alice Wong
Nominee's Unit: ERSO - CSS Research Support Org
Criteria: Demonstrates Commitment

Customer Service Example:

Jacobs Hall had an urgent request for bluCard payment with less than 8 hours notice. We spent a lot of time negotiating a discount and forgot to include ERSO in the conversation.

Alice Wong was very instrumental in helping Jacobs all get the invoice paid before the deadline.

Alice is also a problem-solver who utilized her team player skills in getting her entire team to help with this request.

Alice's ongoing demonstrated commitment to Jacobs Hall & UC Berkeley's mission in the past and present has been very valuable.

Thank you!

Nominee's Name: Michael Banderas
Nominee's Unit: ERSO - CSS Research Support Org
Criteria: Team Player

Customer Service Example:

Jacobs Hall had an urgent request for bluCard payment with less than 8 hours notice. We spent a lot of time negotiating a discount and forgot to include ERSO in the conversation.

Michael was very instrumental in helping Jacobs Hall get the invoice paid before the deadline. He is also a problem-solver who utilized his team player skills in getting his entire team to help with this request.

Michael's ongoing demonstrated commitment to Jacobs Hall & UC Berkeley's mission in the past and present has been very valuable.

Thank you!

February

Nominee's Name: Leslie Goldstein
Nominee's Unit: ERSO-RA
Criteria: Above & Beyond

Customer Service Example:

This salute is to recognize the above and beyond contribution of Leslie Goldstein. Recently I was asked to provide detailed data for a project the Dean of Engineering was working on.

The data needed was intricate and specific. I discussed the need with Leslie and she immediately went to work. Along the way she was patient while answering my many questions.

Her understanding of our systems and sense of urgency was a huge asset to me and the Dean.

Thank you Leslie!

January

Nominee's Name: Diane Howe
Nominee's Unit: B & FS
Criteria: Above & Beyond

Customer Service Example:

Diane has gone WAY above and beyond for her efforts in reviewing over 15 complex (international) travel reimbursements for one traveler whom had very unique circumstances over a one year period. I cannot stress enough how complicated these reimbursements are and to the degree Diane had to dive into the details to complete such a thorough review. If I had to estimate, she has devoted over 32 hours to this project, including on her weekends. Receipts in various foreign languages, currency conversions, and incompleteness are just a few of the barriers that Diane tackled with ease and enthusiasm. Finally, I really appreciate Diane’s patience to explain her finding to me. Great job, Diane!

Nominee's Name: Diane Howe
Nominee's Unit: Travel & Entertainment
Criteria: Anticipates Customer Needs

Customer Service Example:

With all the commotion at CSS-4th Street and the move to the 3rd floor, for the T & E unit, a huge thank you and sigh of relief goes to to Diane Howe for her foresight and generosity. I was amazed to learn she not only packed and moved her own cubicle, Diane also packed and moved 3 others: ERSO's hotel cube, Cynthia Weekley's and Jennifer Stone's CSS offices.

My task of packing the hotel cube vanished, as if by magic, saving me a lot of time. Really, it was Diane's magical self I'm grateful for.