Salute Nominations

2017 Salute Nominations

June

Nominee's Name: Natalie Chen
Nominee's Unit: Procurement
Criteria: Above & Beyond

Customer Service Example:

Natalie has been super helpful on processing our request most especially our event request that deals with a lot of logistics. She's very patient and very pro-active. I really appreciate that she's willing to answer question to help me succeed on my job as well. I am grateful to be able to work with her, she's very pleasant to work with.

Nominee's Name: Lucia Greenfield-Head
Nominee's Unit: HR Operations
Criteria: Demonstrates Commitment

Customer Service Example:

Lucia worked closely with me to revamp our student remote hiring process which is particularly vital during Summer. She showed excellent understanding of student onboarding policy and a great attention to detail. Thank you to Lucia for making this complicated process more clear for our students.

May

Nominee's Name: Alice P. Wong
Nominee's Unit: Team 2
Criteria: Above & Beyond

Customer Service Example:

I've had the pleasure of working with Alice since our college was assigned to Team 2. I can not put into words how much I appreciate Alice and the calm, clear way she handles every request, change or mis-upload.

She is always patient with myself and our guests. She is always clear in what she needs and the reasons behind them.

Thank you, Alice!!

Nominee's Name: Mary Courtney
Nominee's Unit: ERSO Team 2
Criteria: Problem Solver

Customer Service Example:

Recently, our Purchasing Supervisor was out on vacation and Mary had received a complicated Purchase Order request, that needed to have immediate attention. The order was for numerous items, payable to several Vendors, & needed to be paid for using several payment methods. As her immediate Teams cards were not all available for usage, she requested permission to utilize our T&E Staff, to assist with the processing of this request. She went to each Staff member, explained the situation and in addition, communicated the back-end process, so as to have clean accurate results. This type of "quick thinking" and Team management, resulted in our Vendors getting paid as well as our customers receiving their goods in the time requested.

Nominee's Name: Vicky Yasenchok
Nominee's Unit: Team 2 HR Operations
Criteria: Demonstrates Commitment

Customer Service Example:

Vicky was given a report of over 100 expiring appointments. She achieved a 100% response rate in contacting supervisors to determine if appointments will be extended. This means the students will get paid on time and that payroll and HR wont have to spend time following up with students who submit a timecard but don't have an appointment in the system. Our whole team will benefit thanks to Vicky's hard work and diligence (it took some supervisor's 4 emails before they replied). Thanks Vicky!

Nominee's Name: Julie Aquino
Nominee's Unit: ERSO Payroll
Criteria: Team Player

Customer Service Example:

During the extended absence of our teammate, Julie assisted Sam in completing the long-overdue ( very boring drudgery !!! ) filing of payroll documents. Since we have no student helpers, Julie and Sam had to carve out a significant amount of time from busy schedules to accomplish this task. Julie steadfast commitment and hard work enables our teammate to return to a clean state and fresh start on this matter. The contribution cannot be overstated because we are so heavily audited and need to have all payroll documents organized and easily accessible. Thank you so much , Julie for your support to the ERSO-Payroll team.

Nominee's Name: Sandra Guiton
Nominee's Unit: ERSO Payroll
Criteria: Demonstrates Commitment

Customer Service Example:

During the extended absence of our teammate, Sam organized, managed and succeeded in completing long-overdue ( very boring and monotonous !!! ) filing of payroll documents. Along with Julies's help, they made the back-log disappear in order to provide a clean slate and fresh start for our much-missed-soon-to-return teammate. Sam demonstrated compassion and determination along with just-plain elbow grease and hard work. The contribution cannot be overstated because we are so heavily audited; having all documents in the right place and easily accessible is crucial. Many, many thanks!

March

Nominee's Name: Alice Wong
Nominee's Unit: ERSO
Criteria: Above & Beyond

Customer Service Example:

This is to recognize Alice for her quick response to our urgent requests. Examples is the HotnCold order (BB cart # 85039311) and our yearly WP engine requests. Both requests are time sensitive. She gave us a timeline and a list of the things that we need. The requests were processed in a timely manner. These are just a few of the many requests that she has helped us with. I appreciate all her work that she has done to assist us in our requests. Keep doing a good job Alice!

Nominee's Name: Vicky Yasenchok
Nominee's Unit: ERSO
Criteria: Above & Beyond

Customer Service Example:

Vicky epitomizes 'above and beyond.' She was exceedingly helpful in retroactively adjusting a GSR appointment to the correct step level. It was a long process and involved deleting records and then re-creating them to ensure the correct funding level, appt level, etc. Vicky was helpful throughout and communicative. Thank you so so much, Vicky!

February

Nominee's Name: Sarah Runyon
Nominee's Unit: ERSO Research Administration
Criteria: Above & Beyond

Customer Service Example:

Sarah deserves big recognition for Problem Solver, Above & Beyond, Team Player and Demonstrates Commitment. While I was out of the office in August 2016, she processed a bunch of SIS payments for my faculty's GSRs. One of them had an issue (not her fault!), and she continued to try fixing it. Besides many following ups with SIS helpdesk, she also made a few trips to the SIS Lab. It took several months to fix! I feel very fortunate to have her as a team mate. Thank you, Sarah!

January

Nominee's Name: Alicia Jellinek
Nominee's Unit: Procurement
Criteria: Team Player

Customer Service Example:

I was having trouble with my computer and needed to place an order and expedite it, Alicia took it and placed the order for me, it was a tremendous help to both myself and our customer, she is a real team player.

Nominee's Name: Anthony Stamos
Nominee's Unit: RA
Criteria: Team Player

Customer Service Example:

Anthony Stamos deserves a Scoop Salute for all the mentoring he has provided to Hasan the last couple of months, and for being such an excellent teacher. Hasan has learned NSF Fastlane and the fine art of combing through an RFP. Way to go Anthony and Hasan.

Nominee's Name: Alberto Marcelo
Nominee's Unit: HR
Criteria: Above & Beyond

Customer Service Example:

Alberto has been very supportive in going above and beyond to train his team when they need help. He readily takes initiative to offer a helping hand and provides authentic feedback to continually help us grow. I can say, I feel supported by a great organization at ERSO, and Alberto embodies the mission of ERSO by being a team player and going above and beyond every day to provide quality and efficient HR services.