Leadership & Mission

ERSO / Team 2 works to provide customers with expert resources in Research Administration, Business, Financial, Human Resource and Payroll services. Our goal is to enable faculty and students to focus on their work in support of the campus mission. Our organization maintains a customer‐oriented operation and supports a culture of continuous improvement. We strive to improve our offerings, processes, systems, and work to apply novel approaches to complex problems. Our enterprise is structured with inherent flexibility to meet quickly‐changing demands.

Supporting our customers in the Colleges of Engineering and Environmental Design and the School of Information, we offer:

  • Optimal research support to faculty through experienced Research Administrative teams;

  • Efficient and accurate business and financial services through expert guidance and processes;

  • Comprehensive and professional employment services through Human Resource and Payroll;

  • Consistent and accurate communication with our customers at key points in service delivery;

  • Deep knowledge in sound business, research, financial and administration practices;

  • Cross‐training and full‐cycle assignment to maximize resources and minimize handoffs;

  • Continuously‐educated staff to apply consistent interpretation and application of pertinent policies;

  • Constant process improvement to decrease effort and shorten service delivery times;

  • High customer service standards.