- Recognize ERSO staff employees who demonstrate outstanding customer service.
- Support one of ERSO's key priorities and key measures of success - Customer Service.
- Create a sense of community among staff members within ERSO.
Staff nominated must meet one of the following criteria:
- Problem Solver: Thinks in problem-action-results terms. Works quickly to implement and communicate the solution.
- Above and Beyond: Surpasses the expectations of the customer.
- Anticipates Customer Needs: Does more than is expected and does so before being asked.
- Team Player: Provides unsolicited assistance to team members.
- Demonstrates Commitment: Works endlessly to complete the task at hand and gains confidence and trust of the customer.
- Eligible population includes all ERSO staff employees (and programmatic support staff reporting to an ERSO supervisor).
- The employee's performance must be satisfactory or above with no outstanding disciplinary actions.
- Employees must be on pay status at the time of payout to receive an award.
- Individuals may receive one award per year.
Peers, supervisors, faculty, or other campus individuals may nominate staff for a customer service award. Individuals may not self nominate.
- Nominations should be submitted through the ERSO website at Nominate for a Salute.
- Nominations will be accepted throughout the year and reviewed monthly.
- Nominations will be posted daily in a "blog" format in chronological order as submitted. Every nominee will receive a nomination e-postcard.
- Every month The Staff Salute Troupe will vote on a winner - "Monthly Special" Winners will be announced at the quarterly staff events and featured on the web page.
- Winners receive a gift card reward.
- Recognize ERSO employees who work together as a team.
- Support meeting the UC Berkeley Operating Principles.
- A team can be a small or large team within a functional department or can be cross functional.
- Award will be for collaborative work and should be tied to the Berkeley Operating Principles.
- Team should be awarded for a specific achievement.
- Nominations will be reviewed, selected and announced quarterly.
- The event budget will be determined by the team size.
- Team supervisor(s) will develop a business agenda and coordinate the event.
- Nominations should be submitted through the ERSO website at High Five a Team!
- Nominees will be displayed on the Staff Salute Page.
- Winner(s) will be selected by ERSO management quarterly.
- Eligible population includes all ERSO staff employees. Casual restricted staff (work-study and non-work study) are also eligible.